How do you setup the rad to answer?

[Gus63]

How do you setup the rad to answer with auto attendant?
I know how to be transfered to it and make it work. The system is a MICS 6.0 with Call pilot 100. Any help would be great.

 

[Gus63]

BTW, I don't want to set a line to ring to it. I'm just trying to not have someone onsite do the transfer.

 

[exsmogger]

Access RAD programming by dialing F9**.

Brian Cox

http://www.jandjcommunications.com

 

[Gus63]

Thanks for your response Brian but, that's not what I mean.
I want to know how\what to program in the system. I know thier must be a way that when i call the main number and the AA comes on I can then transfer myself directly to the rad so the people onsite don't have to answer the call and then transfer me to the rad. (again I don't want to set a direct line or DID because I don't have any)

 

[bkrike]

Try searching the site.
thread799-928617
See JerryReaves last post

 

[Gus63]

Thanks bkrike, that is on the same idea. Just like he wanted to use the AA to get to the RAD. I understand that you can set an ATA to do that but there must be a way to make that happen with out it.

 

[exsmogger]

Bkrike is correct. The only way to transfer to a RAD from the AA is by the method described by Jerry Reeves using an ATA and an available line port. You can't transfer directly to the RAD DN from the AA.

Brian Cox

http://www.jandjcommunications.com

 

[Gus63]

Okay now I understand. After login onto the Nortel site I got it. You can't do it on the MICS only on the CICS. If he would have just said that in the first place I wouldn't have kept asking. I would like to say thank you to all that have responed to this and sorry that I waisted your time.

 

[jerryreeve]

You can set up a MICS with an ATA backed onto a CO port it is not something restricted to CICS. problem is most people do not want to "spend" the resources to make this happen. the RAD only will answer a CO line or answer the feature code so this kind of work around is all I have seen so far to work.
I think nortel wanted to secure the rad by having a live person interface to the rad or have a separate line set up that only the tech's knew about.

If voting could really change things, it would be illegal.

JerryReeve
Communications Systems Int'l
com-sys.com