How do I troubleshoot" Forward unconditional" not working as expected? 2

[foosy]

I have a receptionist that turns on Call forwarding unconditional with a preset number.
However when someone calls in when it is set, the phone does not ring, and the call is not forwarded. Instead it goes to Auto-Attendant after 15 seconds.
The call flow is: external call -> hunt group with just receptionist in it -> receptionist extension
Hunt group is set to forward to Auto-Attendant after 15 seconds if no answer.

It looks like anytime I set forward unconditional (regardless of destination), it changes into a mode where it does not forward but it also does not ring the phone so after 15 seconds, it goes to AutoAttendant.
How do I troubleshoot this?

 

[intrigrant]

Try reading a manual or product description or press F1 in manager.
Hint : Call Forwarding does not work on all types of groups AND it must be enabled in the user settings.
Then you know were to look...

 

[Ragnorak]

Is call forward hunt group calls enabled on the receptionist phone? Is the hunt group Collective? Can't forward hunt group calls with a collective hunt group.

 

[foosy]

Hunt group ring mode is Sequential.
Not sure what you mean by " call forward hunt group calls ". I tried "Forward unconditional" on the receptionist extension.
Did not see a setting like this. Can you please point me ?
Also, this used to work, but obviously a certain other change impacted this. And yes, I did try to reboot without any success.
It almost feels as if when setting forwarding on the extension, the call is queued and hence does not ring and also is not forwarded.
Still scratching my head. Would be nice to have a tool that visualizes what happens to the call...

 

[intrigrant]

There is a easier way, just use "follow me" instead of Cfa

 

[foosy]

@intrigrant, that is a great idea - although I still would like to understand why it worked and does not anymore.

 

[foosy]

@Ragnorak had the answer, thx!
Assigned a button to turn "Forward Hunt Group Calls On". This is what he referred to as "forward hunt group calls enabled"
After I turned it on, call forwarding worked as expected.

Now my question is - did not have a button like this before and it worked. There must have been something that turned it off.
Also, is there a way to set this as a default behavior without requiring a button to be on for a certain phone?

 

[critchey]

Go to user then forward tab. Forward internal calls is checked by default but forward hunt group calls is unchecked by default. Turn on forwarding, enable forward hunt groups, then turn forward back on so its controlled by button.

 

[foosy]

Thanks also to @critchey. That was the thing!
Great to have such a forum with such responsive users!
Kudos!

 

[intrigrant]

Not to offence you but I gave you the hint and unfortunally you were too lazy to find out yourself.

 

[derfloh]

Read through the docs about hunt groups. There you will also find some information that a user with call forwarding enabled will ignored within a hunt group besides the conditions you found out here (sequential, enable hunt group call forwarding) are met.