How do i set up a soft IP phone to Auto-Answer?

[burukali]

I am trying to set up a IP soft phone using IP Agent and IP Soft phone to auto-answer a call

when i set it up i set the phone to auto-answer: ALL

but the phone does not answer when i call it

it rings and rings then says 1 missed call

i can answer it manually but i would like to do it automatically

Thank you in advance for all the help

 

[AvayaTier3]

Use Tools pulldown, Program Options, General Settings,
put a check in Use headset mode.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[burukali]

sorry but I just tried that but it still is not working I reconfigured the audio to use head set and checked the box and restarted the application and rebooted the workstation but still it did not auto answer

I did bring up the picutre of the phone and the head set button is not pressable, or is grayed out

 

[burukali]

found where it says head set? y or n

under change station 21010
page 4 SITE DATA

I set this to yes and busyed out and released the station but still not auto answering

sorry

 

[AvayaTier3]

IP Softphone help

Using a Headset with Avaya IP Softphone
Introduction
When using a headset with Avaya IP Softphone, be sure to place the microphone of the headset underneath your chin. This helps ensure that the other party on a call will hear you when you speak.

For a list of supported headsets, go to

http://avaya.com/support.

NOTE:
If your extension is configured for auto answer with a headset, you can enable the Use headset mode option in Program Options. When auto answer is enabled, your headset remains in the offhook state, and you are connected to incoming calls automatically. This setting is commonly used in call centers.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com