how do I not dial 9 on a fax line 1

[mbwagoner]

I've been asked to setup our fax to not have to dial 9 before the number when you send a fax. I think our installer set this up for a few minutes then somehow it went away. I'm still not positive it ever happened. Anyway, can somebody help me setup the shortcode on that extention to make it work.

Thanks.

 

[intrigrant]

Usershortcode:
SC = ?
TN = .
LineID = linegroup
Action = dial

 

[mbwagoner]

Thanks for the quick reply.

I just did that and it only sees/dials the first 2 digits.

 

[ProviderReborn]

Go off hook on the fax and check call status is showing the fax details and not no user.
Perhaps some one have tried to dial a speed dial on the fax Eg *36 and has logged the phone off. This is barred automatically on a NO USER basis.

Give it a go just to eliminate this.

 

[mbwagoner]

Thanks again,

I'm doing the setup on a test line and it's reporting its name in call status. It's not logged out.

 

[tlpeter]

then open monitor and try dailing again
in monitor you can see what happens after every digit
copy that and post it here
then we can take a look at it


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[photon33]

Try:
Usershortcode:
SC = ?D
TN = N
LineID = linegroup (or ARS Group if 4.0)
Action = dial





------------------------------------------
Wash, rinse, repeat.

 

[jamie77]

Try:
Usershortcode:
SC = ?D
TN = 9
LineID = linegroup (or ARS Group if 4.0)
Action = dial

This should auto dial the 9 for you.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[jamie77]

If that doesn't work try:
Usershortcode:
SC = ?
TN = 9N
LineID = linegroup (or ARS Group if 4.0)
Action = dial

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[mbwagoner]

?,.,0,dial doesn't work. I've also tried the rest and have gotten mixed errors but nothing worked. I've even recreated all 4 short codes that include 9 and can't get it working that way either while dialing 9.
here is the log from ?,.,0,dial

1954230mS CMTARGET: LOOKUP CALL ROUTE:7974 type=100 called_party= sub= calling=291 in=0 complete=0
1954230mS CMTARGET: ADD TARGET:7974 number= type=100 depth=1 nobar=1 setorig=1
1954230mS CMTARGET: LOOKUP CALL ROUTE:7974 returned 0
1954230mS CD: CALL: 0.17538.0 BState=Idle Cut=0 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="" [] (0.0) CalledNum= () CallingNum=291 () Internal=1 Time=1 AState=Dialling
1954232mS CD: CALL: 0.17538.0 BState=Idle Cut=0 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="" [] (0.0) CalledNum= () CallingNum=291 () Internal=1 Time=3 AState=LocalDial
1954233mS CMMap: a=0.10 b=0.0 D1
1955805mS CMMap: a=0.10 b=0.0 D0
1956011mS CMTARGET: LOOKUP CALL ROUTE:7974 type=100 called_party=42 sub= calling=291 in=0 complete=0
1956011mS CMTARGET: ADD TARGET:7974 number=42 type=100 depth=1 nobar=1 setorig=1
1956011mS CMTARGET: USER SC:7974 42 0 sc=type=Dial3K1 code=?, num=.
1956012mS CMTARGET: LCR NOT MATCHED:7974 (cpn=42)
1956012mS CMTARGET: DIAL LINE:7974 GROUP=0 SUCCESS=1
1956012mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:7974 returned 1
1956012mS CD: CALL: 0.17538.0 BState=Idle Cut=1 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="Line 1" [Line 1] (0.0) CalledNum=42 () CallingNum=291 () Internal=0 Time=1783 AState=Dialling
1956014mS CD: CALL: 0.17538.0 BState=Idle Cut=1 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="Line 1" [Line 1] (0.0) CalledNum=42 () CallingNum=291 () Internal=0 Time=1784 AState=Dialled
1956071mS CMMap: a=0.10 b=2.24 M1
1956071mS CD: CALL: 0.17538.0 BState=Idle Cut=3 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="Line 1" [Line 1] (2.24) CalledNum=42 () CallingNum=291 () Internal=0 Time=1842 AState=Dialled
1956072mS CD: CALL: 0.17538.0 BState=Dialled Cut=3 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="Line 1" [Line 1] (2.24) CalledNum=42 () CallingNum=291 () Internal=0 Time=1843 AState=Dialled
1962876mS CMMap: a=0.10 b=2.24 M0
1962877mS CALL:2007/08/0315:41,00:00:00,000,291,O,42,42,ConfPolycom,,,0,,""
1962877mS CD: CALL: 0.17538.0 BState=Idle Cut=0 Music=0.0 Aend="ConfPolycom(291)" (0.10) Bend="Line 1" [Line 1] (2.24) CalledNum=42 () CallingNum=291 () Internal=0 Time=8648 AState=Idle
1962878mS CD: CALL: 0.17538.0 Deleted

 

[mbwagoner]

when I put in the 4 entries with 9 in them I get this in the log
3362116mS CALL:2007/08/0316:04,00:00:00,000,291,O,94233576,94233576,ConfPolycom,,,1,,""

with out it I get
3447914mS CALL:2007/08/0316:06,00:00:00,000,216,O,4233576,94233576,MikeWagoner,,,0,,""

why is it not removing the 9 in the user short codes?

 

[tlpeter]

you are not using a faxmachine for this ?
Because i see ConfPolycom as the dailing source
then you have to change dail3K1to just Dail

what is your system shortcode for an outside line ?
What happens when you don't use a usershortcode


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

I think you must add a ; at the end of the shortcode

SC = N;
TN = N
Action = Dial
LineID = your ecxternal linegroup ID

 

[drewdown]

I tried to get this to work without any luck.

Here are my settings:

Code N;
Feature Dial
Telelphone Number 9N
Line Group Id 1

No luck

 

[rcoleman65]

Telelphone Number 9N should be Telelphone Number N

 

[jamie77]

Do you have a prefix or Short Codes set in your Line???

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[thrtnastrx]

I did this for my customer a while back and it has always worked.

1N
1N
Dial
0

2N
2N
Dial
0

3N
3N
Dial
0

all the way through 9

 

[mbwagoner]

I haven't had a chance to try this any more today. It says polycom because that was an pots line that I could play with and not disrupt fax service. They are setup the same way.

thrtnastrx, I was thinking about that idea. It's going to be my next try.