How do I make a DID call on a PRI terminate on a specific key of a user's set?

[datadump]

I'm fairly new to the IPO and so far I find it lacking when compared to a norstar/bcm. Ok, here's the situation. I need user's DID calls to terminate on specific keys like target lines did on a BCM.

Main number points to hunt group 200, collective call waiting. Every user has a, b, c keys and is responsible for answering calls. That part works fine. However, every user also have individual private numbers. Now all those numbers are going to the correct users but the complaint I'm getting is that they may have a private did ringing on appearance a but if a call comes into the hunt group 200, their DID call gets bumped down to b and now the call they just answered on a is not the call they intended to answer. On a BCM, I would simply point their DID to a target line and assign that target line to specific keys on a set. On IPO, it would seem I'm stuck routing their DID to the same a b c keys that the hunt group routes calls to. How do I keep my hunt group and private calls on separate keys?! Or at least how do I keep a private ringing call from shifting from A to B to C during heavy call volume?! Thanks in advance!

(Oh and don't get me started on the fact IPO can't differentiate ring types on IP or digital sets!)

 

[pmcook]

You cannot control what appearance a call or intercom will come in on. It's just a place setting basically. I add a tag to the DID entry so people can see if the call is on their DID or not. I'd be interested in a solution as well because people want a "hot button" with their "line" on it.

 

[foneman1]

try making the private DID number ring to a hunt group, and then assign the user a button with that hunt group. You might have to add the user to the hunt group.

 

[IPGuru]

if you are tryi9ng to program the IPO to achieve this type of key & lamp operation then you are using it wrong & it will continue to cause you problems. The IPO is NOT a BCM & It is NOT a key system.

if an individual phone needs a ddi then point the incoming call rout to the extn
if it needs to ring multiple phones then use a group

change the setting on the4 group to allocate on alert not allocate on answer to prevent the presented call changing.

Most users out side the USA prefer not to have multiple appearance keys so the 1st call presented is the one the user will answer (remember to set reserve last CA)


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[Hovus]

Tag the DID in Incoming Call Route so that it displays something like "DID Call" or "Private Call". They'll be able to differentiate that way.

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