How do I change the time a call is on hold?

[DblTrbl]

I have a MICS 2.0 and I would like to change the time a call is placed on hold. My customre would like for the time to be 20 to 30 seconds before they are back to the person who placed them on hold. Thanks.

 

[curlycord]

I was under the assumption when you put a caller on hold it is forever, perhaps I am wrong but maybe you want to use the Call Park feature instead which has timers.
That you can find under System Programming/System Features in programming.

 

[Deweyhumbolt]

I think he's talking about the Hold Timeout, where it's start to beep. It's adjustible in 30 second increments.

 

[DblTrbl]

You are right curlycord, I meant park. Do I log in with feature 983 then our password to get to this setting? Thanks.

 

[NSupporttech]

This setting is in system programming-feature assignments

 

[Deweyhumbolt]

It's called Park Timeout. It's also in 30 sec. increments. The trick is: If it's too short, 90 sec. then the call comes back b4 the paged person picks up and the person re-Parks it and it goes on a new Park code, 102. Then the original paged user enters the first Park code they heard, 101, and gets the wrong caller. But leaving it too long, 240 sec., leaves the customer on hold too long, and the person they paged isn't even in the bldg.

 

[DblTrbl]

They currently have it set at 60 seconds but want it 20 or 30 seconds. Isnt 30 the shortest time?

Does anyone have a step by step how to guide? I have to walk someone through it over the phone and have never done it and do not know exactly how to get to that option.

 

[Deweyhumbolt]

30 seconds is the shortest. Your going to get complaints, unless they are all sitting in the same room.

 

[DblTrbl]

I was able to get it changed. Thanks for your assistance. I tried to tell them that it is too short but that is what they wanted. They are in sales and do not want the customer to wait.