Found this bit of info on another site. I can't verify it is accurate but I hope it helps.....
The ONLY way to reset a forgotten password on a Dell Portable computer is to call Dell's Mobile Computing Hotline at 1.800.247.9252 (have your System Service Tag Number handy). After a Dell Tech verifies that you really are the owner of the machine you will be given the master password, which is unique for every Portable computer that Dell manufactures. There is absolutely no other way to do this as there are no jumpers on the mainboard like a desktop system has.
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