Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Shaun E on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Hosted SAL concentrator
- Thread starter JayNEC
- Start date
IPOthermia
Vendor
Don't know the answer, but I did set it mentioned in AVAYA's docs.
With regard to SAL, unfortunately AVAYA initiative to eliminate modems means business partners in the USA will have to spend late nights emailing India while trying to get systems final registered. (Personal experience by the way) After about 60 days of on and off communication the SAL specialist from india decided the system was final registered.
I also enjoyed the response I got from the USA call center when I mentioned a SAL system. They were very vocal with protests of 'We Don't Support That!' You'll have to email this other group for help with that.
I think AVAYA has gone back to the days when they were known as Lucent in the late 90's. It appears they have stopped listening to customers as far as I can tell.
Thanks for listening.
Matt....
With regard to SAL, unfortunately AVAYA initiative to eliminate modems means business partners in the USA will have to spend late nights emailing India while trying to get systems final registered. (Personal experience by the way) After about 60 days of on and off communication the SAL specialist from india decided the system was final registered.
I also enjoyed the response I got from the USA call center when I mentioned a SAL system. They were very vocal with protests of 'We Don't Support That!' You'll have to email this other group for help with that.
I think AVAYA has gone back to the days when they were known as Lucent in the late 90's. It appears they have stopped listening to customers as far as I can tell.
Thanks for listening.
Matt....
- Thread starter
- #3
Yeah, its an issue. We're soon to deploy a system that's in a remote location that - initially - won't have a WAN or internet connection yet. So without an option for a modem we have no remote access whatsoever.
Not to mention BP's either need to outlay $40-$50,000 for the SAL servers needed or.... nothing. Get no access at all. SOME customers are going to allow a site to site VPN but there are eventually going to be issues with that around corporate security policies.
Not to mention BP's either need to outlay $40-$50,000 for the SAL servers needed or.... nothing. Get no access at all. SOME customers are going to allow a site to site VPN but there are eventually going to be issues with that around corporate security policies.
jimbojimbo
Vendor
SAL is a nightmare but it is the way of Avaya. Be prepared for a Web Collaboration session or VPN access to get support into your systems. I strongly urge you to start now segmenting off your telephony control network so access is extremely limited.
- Status