Horrid Spool32..

[sonnyjim]

Okay , Spool32 and "Invalid Page Fault "... A recurring nightmare at the moment.

Happens within Office or DOS - have tried reinstalling office and DOS App.
Reinstalled HPlj5 drivers.
Checked for MTX virus which can do this.
Also checked Technet and put a newer version of spoolss.dll on.

Still happening - can anyone tell me why? ( WIN95 osr2 - btw )

"What happens if I press *that* button?"

 

[Cassaro]

what module what the invalid page fault in? This will help narrow down the problem.

Chuck
tek-tips@aspenpkg.com

 

[Bluenose]

Have you got any anti-virus software installed?

 

[crisc]

Have you tried changing the spool settings in the printer properties? Or turn off spooling altogether?

 

[techstar]

Hello matie,

I'd have money on you running Virusscan 4.5.1 on a Win95/98 platform. If that's correct then you need to installl Service pack 1 for the virus scanner. If that doesn't help then add a c:\windows\spool exclusion to the virus scanner.

Hope this helps

 

[prescot9]

sonnyjim,

If all else fails, have a look at this page for spool errors. (I find it amazing that there is a whole page!)

I have come across this error as well, in multiple different modules, and I can tell you that the HP 5 type printers are involved in one specific instance. Also, if Norton AV has ever been installed, and then replaced with another AV program, you may need to manually unregister the email protection *.dll. This issue is evidenced by getting the spool32 error while attempting to print email from Outlook, and in some cases, general faults that appear to be generated by WinWord...

Read the page at this link...

http://www.generation.net/~hleboeuf/spool32.htm

Good Luck!

 

[Purd]

Go to my computer,explore, C drive, Program Files and rename the folder Imageserver (i think it is called that) to Image. That should fixit. Regards Purdy.

 

[reghakr]

sonnyjim,

More from MS Knowledge base:

Troubleshooting Spool32 Error Messages

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

SUMMARY
This article describes how to troubleshoot the following error messages when you attempt to print or perform a printer-related action:

SPOOL32 caused a General Protection Fault in module Kernel32.dll at <address>.
-or-
SPOOL32 caused an Invalid Page Fault in module Kernel32.dll at <address>.
-or-
SPOOL32 caused a Stack Fault in module Kernel32.dll at <address>.


MORE INFORMATION
The Spool32.exe file is a 32-bit Windows 95/98 component that manages the spooling of print jobs. Spooling allows the computer's processor to quickly process a print job by temporarily storing it on the hard disk before sending it to the printer. This allows the processor to return control to the program from which you are printing at a much faster rate than if it processed the entire print job and then sent it directly to the printer. Spool32 error messages can occur if something is preventing the print job from being spooled properly.

To troubleshoot the error messages described earlier, follow each step below, and then attempt to print again. If you still receive the error message, proceed to the next step.

Disable all non-essential drivers and programs (known as a clean boot). To clean-boot your computer, follow the steps in the appropriate section below:

Windows 95:

Click Start, point to Find, and then click Files Or Folders.
Click the Include Subfolders check box to clear it.
In the Named box, type config.sys autoexec.bat, and then click Find Now.
In the list of found files, right-click the Autoexec.bat file, click Rename, and then type a new name for the Autoexec.bat file (such as Autoexec.xxx).

Repeat step D with the Config.sys file.

Quit the Find tool, and then restart your computer.

Windows 98:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
On the General tab, click Selective Startup, and then click the following check boxes to clear them:

- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File
- Process System.ini File
- Process Win.ini File
- Load Startup Group Items
NOTE: You must reinstall the printer driver when you disable the Win.ini file because printer and port information is stored in this file.

Click OK, and then quit the System Information tool.

Restart your computer. The clean-boot process eliminates the possibility that an anti-virus program or other utility is causing the error message. It should also disable any third-party printing software such as Hewlett-Packard Port Monitor or Epson Spooler.

For information about clean booting Windows 98 using the System Configuration Utility, please see the &quot;Narrowing the Focus&quot; section in the following Microsoft Knowledge Base article:
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Change the spooling format from Enhanced Metafile (EMF) to RAW, and attempt to print directly to the printer instead of spooling the print job. To do so, follow these steps:

Click Start, point to Settings, and then click Printers.

Right-click the printer you are using, and then click Properties.

On the Details tab, click Spool Settings.

Click Print Directly To The Printer.

In the Spool Data Format box, click RAW.

Click OK, click OK again, and then close the Printers window.

Some printer drivers have a coding error that can cause one of these error messages to occur. To determine if this is the case, update or change the printer driver. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q128345
TITLE : Troubleshooting Printing Problems in Windows 95/98

There may be a terminate-and-stay-resident (TSR) or other program that prevents Spool32.exe from being run when Windows 95/98 starts. To work around this issue, use one of the following methods:

- Create a shortcut to the <windows>\system\spool32.exe file in the StartUp folder, where <windows> is the folder in which Windows 95/98 is installed. For information about how to do so, click Start, click Help, click the Index tab, type &quot;shortcuts&quot; (without quotation marks), and then double-click the &quot;Creating&quot; topic.

- Using a text editor (such as Notepad), add the following line to the Load= or Run= line in the [Windows] section of the Win.ini file

<drive>:\<windows>\system\spool32.exe

where <drive> is the drive on which Windows 95/98 is installed, and <windows> is the folder in which Windows 95/98 is installed.

reghakr

 

[Purd]

Sorry! But the above is over board.I had the same message yesterday and typed the error message into google and it was as simple as renaming the file I mentioned before. Maybe the error is in a different module but try google if what i advised b4 doesn't work.The error in my case was in ism.dll and I fixed it in a second!