Hold button not working

[Jimbo2015]

Hi,

A customer had a 406 which I swapped to an IPO 500. They have 5410 handsets. If they are on a call and press the hold button and then pressed it again previously this would return the call but now all users have reported that they are having to wait for the call hold button to start ringing to let them know someone is on hold before they can pick it up again.

Please could someone advise what could be causing this issue.

Thanks in advance,

 

[budbyrd]

They can push the call appearance the call in on hold on to pick it back up.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[amriddle01]

No issue, that's how it has worked for a long time (you need to press the CA key it's held on)

 

[joe2938]

have them use park keys instead, more flexible can pick the call up system wide