History Calling / Visual Voicemail Call back not workign 1

dango510 · Oct 24, 2012

Hello,

I am at a loss and could use your guidance. I am having issues calling back from the call history. I imagine the same issue is affecting the ability to use the 'call' button in visual voice. The customer is using 9608 phones and also is on 8.0 (44). (Upgrading to .46 tonight). Numbers will come in with 10-digits into the call history. When a call is placed from the history, the call will fail and will display number busy. In the traces it is showing that the first number of the area code is being used to match a shortcode and then it tries sending out the remaining 9 digits which is why the call is failing.(Example: When trying to call back 708-222-3333, system will use 7 as a trunk access code and send 082223333) They are using SIP trunks. I have run into this issue with PRI's and it has been solved by adding '91' into the prefix section. This would also insert 91 into the call log entries. With SIP, if I enter 9, or 9,1 into the Prefix spot, the call logs never show this. I have also tried to use the enhanced dialing rules in the 46xx settings file and this made no difference. Temp work around is dialing the 9 (trunk access code first) and then press call back -

Any suggestions how to resolve this?

amriddle01 · Oct 24, 2012

This is all down to to how you programme your shortcodes, if its stripping digits before it reaches the line/trunk the I would say the shortcodes are programmed to do so

dango510 · Oct 24, 2012

Short code is your default 9N with default ARS minus proxy info. Call back does not work for any number weather it starts with 1 through 9. And like I mentioned it works when you manually dial in the 9 and the press the call button. How would this differ?

tlpeter · Oct 24, 2012

Your shortcode is wrong.
Open monitor and make a trace and post it here.
Also post your shortcodes.

BAZINGA!

I'm not insane, my mother had me tested!

Signo · Oct 25, 2012

Im not a versed in IPO as tlpeter, but I do have something to interject on this one. I upgraded a test system on my bench from 7.0.36 to 8.0.44 and had this happen to me. I had no dialing issues before the upgrade but after upgrade all my calls on all trunks were stripping the first digit although the shortcode was never messed with. Now my instance was a little different in that all calls were doing it and I was using analog trunks. This was a test system so I ended up formatting, rebuilding and putting the config back on the card and it went away.

We were doing routing changes in the CO that day and making test call that all were failing that's how we noticed it. I normally don't make many call from the test rig, and just got lucky that day.

dango510 · Oct 25, 2012

Here is the trace. You will see that the area code is 847 and when the number is called it will us the 8 as a TAC code and outpulse 47XXXXXXX. Now, let's keep this in mind, all I want to be able to do is append 91 in the call log so that every call will outpulse 9,1,XXX-XXX-XXXX. Normal calling and extension to extension is working fine with no issues. The customer has several TAC shortcodes, 9, 8 and 7 go out on sip trunk using different CID's and 6 will go over the PRI.
When calling back numbers that have area codes that begin with 1XX, 2XX, 3XX, 4XX or 5XX they fail also.

Code: 9N Dial N ARS:50
Code: 8N Dial N ARS:52
Code: 7N Dial N ARS:53
Code: 6N Dial N ARS:51

41021449mS CMCallEvt: 0.37047.0 -1 BaseEP: NEW CMEndpoint f3e52ecc TOTAL NOW=23 CALL_LIST=10
141021450mS CMExtnEvt: JRoyle: CMExtnHandler::SetCurrent( id: 0->37046 )
141021450mS CMExtnEvt: v=246 State, new=Idle old=PortRecoverDelay,0,0,JRoyle
141021452mS CMExtnRx: v=8848, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=378 id=37046 in=0
Called[8477609532] Type=Default (100) Reason=CMDRdirect SndComp Calling[8848] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=JRoyle
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Josh Royle
IE CMIEFastStartInfoData (6) 12 item(s)
141021453mS CMCallEvt: 378.37046.0 9998 JRoyle.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
141021453mS CMExtnEvt: v=246 State, new=Dialling old=Idle,0,0,JRoyle
141021454mS CMTARGET: 378.37046.0 9998 JRoyle.0: LOOKUP CALL ROUTE: type=100 called_party=[highlight #FCE94F]8477609532[/highlight] sub= calling=8848 dir=out complete=1 ses=0
141021454mS CMTARGET: 378.37046.0 9998 JRoyle.0: ADD TARGET (N): number=8477609532 type=100 depth=1 nobar=1 setorig=1 ses=0
[highlight #FCE94F]141021455mS CMTARGET: 378.37046.0 9998 JRoyle.0: SYS SC: 8477609532 2 477609532 sc=type=Dial code=8N, num=N callinfop->sending_complete=1 secondary_dialtone=
141021455mS CMARS: FindActiveARSByGroupID GroupID=52 - Found
141021455mS CMARS: MakeCallTarget - Called Number: 477609532[/highlight] 141021456mS CMCallEvt: 0.37048.0 -1 BaseEP: NEW CMEndpoint f3f32e40 TOTAL NOW=24 CALL_LIST=11
141021456mS CMTARGET: 378.37046.0 9998 JRoyle.0: INITIAL TARGETING SUCCEEDED
141021456mS CMTARGET: 378.37046.0 9998 JRoyle.0: GetNoAnswerTimer:25
141021457mS CMCallEvt: 378.37046.0 9998 JRoyle.0: StateChange: END=A CMCSDialInitiated->CMCSDialled
141021457mS CMExtnEvt: v=246 State, new=Proceeding old=Dialling,0,0,JRoyle
141021458mS CMExtnTx: v=8848, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=378 id=37046 in=0
Timed: 12/10/12 14:32
141021460mS CMCallEvt: 0.37047.0 9998 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
141021461mS CMCallEvt: 0.37048.0 9998 ARS for UnknownCalls: StateChange: END=T CMCSIdle->CMCSOffering
141021461mS CMCallEvt: 0.37047.0 9998 TargetingEP: RequestEnd 0.37048.0 9998 ARS for UnknownCalls
141021462mS CMTARGET: 378.37046.0 9998 JRoyle.0: CancelTimer CMTCNoAnswerTimeout
141021463mS CMCallEvt: 0.37048.0 9998 ARS for UnknownCalls: StateChange: END=B CMCSOffering->CMCSOverlapRecv
141021463mS CMARS: FORM: UnknownCalls - Received Number: 477609532
141021463mS CMARS: FOUND A SHORT CODE - short_code: XN; - Tel: N"@10.250.0.9" - Called_Party: 477609532@10.250.0.9 - Line Group Id: 203
141021463mS CMARS: FindActiveARSByGroupID GroupID=203 - Not Found
141021464mS CMLRQ: FindActiveLRQByGroupID GroupID=203 - Not Found
141021464mS CMTARGET: Group Id: 203 has NOT been found in Line: 5
141021464mS CMTARGET: Group Id: 203 has NOT been found in Line: 1
141021465mS CMCallEvt: 0.37049.0 -1 BaseEP: NEW CMEndpoint f40820a4 TOTAL NOW=25 CALL_LIST=11
141021467mS CMARS: FOUND LINE - Line Id: 17 - using line group id: 203 - Called Number: 477609532@10.250.0.9 - Calling Number: 8848
141021467mS CMARS: SEND Setup TO LINE
141021467mS CMCallEvt: 17.37049.0 9998 SIPTrunk Endpoint: StateChange: END=child CMCSIdle->CMCSOffering
141021468mS CMLineTx: v=0
CMSetup
Line: type=SIPLine 17 Call: lid=17 id=37049 in=0
Called[477609532@10.250.0.9] Type=Default (100) Reason=CMDRdirect SndComp Calling[8848] Type=Internal Plan=Default
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=JRoyle
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Josh Royle
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=JRoyle
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Josh Royle
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=8848
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceH323Phone type=110 number=8127 channel=0 rx_gain=32 tx_gain=32 ep_callid=37046 ipaddr=192.168.55.2 apps=0
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 23676
user 'JRoyle' presentation Allowed
IE CMIEFastStartInfoData (6) 2 item(s)
Locale: enu
141021470mS SIP Call Tx: 17
INVITE sip:477609532@10.250.0.9 SIP/2.0
Via: SIP/2.0/UDP 10.10.55.2:5060;rport;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Contact: "0000000000" <sip:0000000000@10.10.55.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer
Content-Length: 222

v=0
o=UserA 1993016388 678009796 IN IP4 10.10.55.2
s=Session SDP
c=IN IP4 10.10.55.2
t=0 0
m=audio 49184 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
141021471mS SIP Tx: UDP 10.10.55.2:5060 -> 10.250.0.9:5060
INVITE sip:477609532@10.250.0.9 SIP/2.0
Via: SIP/2.0/UDP 10.10.55.2:5060;rport;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Contact: "0000000000" <sip:0000000000@10.10.55.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer
Content-Length: 222

v=0
o=UserA 1993016388 678009796 IN IP4 10.10.55.2
s=Session SDP
c=IN IP4 10.10.55.2
t=0 0
m=audio 49184 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
141021472mS CMCallEvt: 0.37047.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
141021472mS CMCallEvt: 0.37047.0 -1 BaseEP: DELETE CMEndpoint f3e52ecc TOTAL NOW=24 CALL_LIST=11
141021481mS CMMap: PCG::UnmapBChan pcp[909]b0r1 cp_b 0 other_cp_b 0
141021482mS CMMap: PCG::UnmapBChan pcp[908]b0r1 cp_b 0 other_cp_b 0
141021482mS H323Evt: RTP(END): 192.168.55.2/49186 192.168.58.2/49168 CODEC=G729A8K(6) PKTSZ=20 RFC2833=off AGE=2680 SENT=124 RECV=124 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
141021483mS H323Evt: RTP(END): 192.168.55.2/49184 192.168.54.63/50584 CODEC=G729A8K(6) PKTSZ=20 RFC2833=off AGE=2753 SENT=124 RECV=124 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
141021484mS CD: CALL: 378.37046.0 BState=Idle Cut=3 Music=0.0 Aend="JRoyle(8848)" (0.0) Bend="" [Line 17] (0.0) CalledNum=8477609532 () CallingNum=8848 (JRoyle) Internal=1 Time=36 AState=Dialled
141021488mS H323Evt: v=0 stacknum=19 State, new=ReleaseReq, old=Active id=37045
141021489mS H323Evt: v=0 stacknum=19 State, new=NullState, old=ReleaseReq id=37045
141021496mS SIP Rx: UDP 10.250.0.9:5060 -> 10.10.55.2:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE

141021498mS SIP Call Rx: 17
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE

141021499mS CMLineRx: v=0
CMProceeding
Line: type=SIPLine 17 Call: lid=17 id=37049 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=8477609532
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceSIPTrunk type=0 number=17 channel=7 rx_gain=32 tx_gain=32 ep_callid=37049 ipaddr=192.168.55.2 apps=0
141021499mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
141021508mS SIP Rx: UDP 10.250.0.9:5060 -> 10.10.55.2:5060
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Supported: timer
Contact: <sip:477609532@10.250.0.9:5060;broadworks=BWWESTSIGIS-i095m8o2or176;transport=udp>
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Content-Length: 0

141021511mS SIP Call Rx: 17
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Supported: timer
Contact: <sip:477609532@10.250.0.9:5060;broadworks=BWWESTSIGIS-i095m8o2or176;transport=udp>
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Content-Length: 0

141021512mS CMLineRx: v=0
CMAlerting
Line: type=SIPLine 17 Call: lid=17 id=37049 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=8477609532
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceSIPTrunk type=0 number=17 channel=7 rx_gain=32 tx_gain=32 ep_callid=37049 ipaddr=192.168.55.2 apps=0
141021512mS CMARS: LINE ep Received: CMAlerting - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
141021512mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
141021512mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.37048.0 9998 ARS for UnknownCalls - Call State: CMCSOverlapRecv
141021513mS CMCallEvt: 0.37048.0 -1 ARS for UnknownCalls: StateChange: END=X CMCSOverlapRecv->CMCSDelete
141021514mS CMCallEvt: 17.37049.0 9998 SIPTrunk Endpoint: StateChange: END=B CMCSOffering->CMCSRinging
141021514mS CMCallEvt: 378.37046.0 9998 JRoyle.0: StateChange: END=A CMCSDialled->CMCSRingBack
141021515mS CMExtnEvt: v=246 State, new=Alerting old=Proceeding,0,0,JRoyle
141021517mS CMExtnTx: v=8848, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=378 id=37046 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=8477609532
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceSIPTrunk type=0 number=17 channel=7 rx_gain=32 tx_gain=32 ep_callid=37049 ipaddr=192.168.55.2 apps=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 12/10/12 14:32
141021518mS CMExtnTx: v=8848, p1=8127
CMFacility
Line: type=IPLine 250 Call: lid=378 id=246 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
141021518mS CMCallEvt: 0.37048.0 -1 BaseEP: DELETE CMEndpoint f3f32e40 TOTAL NOW=23 CALL_LIST=11
141021521mS CMMap: PCG::AddToneGenerator g R1[3] for cp[910]b0r1 append pcp[912]b0r1 (total 1)
141021521mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[912]b0r1 Configure 0.0
141021522mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[912]b0r1 ConnectIndication 0.0
141021522mS CMMap: a=0.0 b=0.0 pcp[910]b0r1 RTPR1
141021650mS CD: CALL: 378.37046.0 BState=Ringing Cut=3 Music=2.0 Aend="JRoyle(8848)" (0.0) Bend="Line 17" [Line 17] (0.0) CalledNum=477609532@10.250.0.9 () CallingNum=8848 (JRoyle) Internal=0 Time=202 AState=Ringing
141021834mS SIP Rx: UDP 10.250.0.9:5060 -> 10.10.55.2:5060
SIP/2.0 413 Request entity too large
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Content-Length: 0

141021836mS SIP Call Rx: 17
SIP/2.0 413 Request entity too large
Via: SIP/2.0/UDP 10.10.55.2:5060;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2;rport=5060
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 INVITE
Content-Length: 0

141021838mS SIP Call Tx: 17
ACK sip:477609532@10.250.0.9 SIP/2.0
Via: SIP/2.0/UDP 10.10.55.2:5060;rport;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 ACK
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Length: 0

141021838mS SIP Tx: UDP 10.10.55.2:5060 -> 10.250.0.9:5060
ACK sip:477609532@10.250.0.9 SIP/2.0
Via: SIP/2.0/UDP 10.10.55.2:5060;rport;branch=z9hG4bKf0cedb5e15d413c84778f2d56b6316b2
From: "0000000000" <sip:0000000000@10.250.0.9>;tag=7189a81fd8f9e581
To: <sip:477609532@10.250.0.9>;tag=1355665788-1350070319678
Call-ID: fc76586942317b8779349553bfa72041@10.10.55.2
CSeq: 1697680401 ACK
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Length: 0

141021840mS CMLineRx: v=0
CMReleaseComp
Line: type=SIPLine 17 Call: lid=17 id=37049 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=8477609532
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceSIPTrunk type=0 number=17 channel=7 rx_gain=32 tx_gain=32 ep_callid=37049 ipaddr=192.168.55.2 apps=0
Cause=131, SIP Unmapped(IPO)
141021840mS CMCallEvt: 17.37049.0 9998 SIPTrunk Endpoint: StateChange: END=B CMCSRinging->CMCSCompleted
141021841mS CMExtnTx: v=8848, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=378 id=37046 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 12/10/12 14:32
141021842mS CMExtnTx: v=8848, p1=8127
CMFacility
Line: type=IPLine 250 Call: lid=378 id=246 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
141021844mS CMLOGGING: CALL:2012/10/1214:32,00:00:00,000,8848,O,477609532@10.250.0.9,8477609532,JRoyle,,,0,,""n/a,0
141021844mS CD: CALL: 378.37046.0 BState=Disconnecting Cut=1 Music=0.0 Aend="JRoyle(8848)" (0.0) Bend="Line 17" [Line 17] (0.0) CalledNum=477609532@10.250.0.9 () CallingNum=8848 (JRoyle) Internal=0 Time=396 AState=Ringing
141021845mS CD: CALL: 378.37046.0 Deleted
141021846mS CMExtnEvt: JRoyle: CALL LOST (CMCauseSIPUnmapped)

THANKS ALL!

amriddle01 · Oct 25, 2012

It's doing exactly what it's programmed to do, your shortcodes strip the first digit of the number, it's because you are using the first digit of valid external numbers as dial out prefixes, you need to rethink how you are doing things

tlpeter · Oct 25, 2012

Indeed, like i already said.
Your shortcodes are wrong.

PS, th eIPO does not have TAC codes.

BAZINGA!

I'm not insane, my mother had me tested!

dango510 · Oct 26, 2012

It doesn't make sense. Im calling from a call log. They should be able to use whatever number they want to grab an outside line. I have escalated this issue to avaya. Thanks everyone

tlpeter · Oct 26, 2012

Call log uses the prefix settings on your trunk.
when those are correct then shortcode remove them in this case.
You really need to look at the trace and then step by step walk trough your shortcodes.

Code:

called_party=8477609532 sub= calling=8848
JRoyle.0: ADD TARGET (N): number=8477609532 type=100 depth=1 nobar=1 setorig=1 ses=0
SYS SC: 8477609532 2 477609532 sc=type=Dial code=8N, num=N callinfop->sending_complete=1 secondary_dialtone=
FindActiveARSByGroupID GroupID=52 - Found
MakeCallTarget - Called Number: 477609532

I removed all the bollocks to make it more readable for you

8848 makes a call to 8477609532
The system shortcode 8N dial N removes the 8 in front of N (which is 477609532)
This number is then sended to ARS 52

This is exactly what happens.
If this number needs 91 on front then you have to add this on to the ARS.
I am not familiar in the US so perhaps i am a bit wrong on this.

BAZINGA!

I'm not insane, my mother had me tested!

dango510 · Oct 26, 2012

That's what I need to figure out. How to add the 91 in call log without affecting out bound calling. Has anyone successfully gotten the 46xxsettings file to do this?

amriddle01 · Oct 26, 2012

You do it on the settings for the line, in the prefix field, but bear in mind it prefixes all inbound calls on those lines

dango510 · Oct 26, 2012

Yes, I tried that to. Usually it works with a PRI, but customer is doing SIP. I tried putting 91 on the SIP Prefix and it didnt change anything.

amriddle01 · Oct 26, 2012

Prefix works differently on SIP but it should still work:

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