Happy New Year! I will have to look on Monday at work as I know I still have the document. I think it had a really long title like CDR and Collecting Agent <something> and it might have been under the "other" category....
Scratch that.... I just logged in and went through everything. That info is not on there, nor is the DLS training course that I was specifically told I could post up there in 2016 because it was slightly dated, and I know used to be there. I haven't been in there in quite a while since I actually am able to download the phone firmware and manuals off the customer portal. I will have to dig those 2 documents up and send them back your way. The structure and layout looks like you've really put a lot of work into it!
I'll let you know when I'm ready to send them so you can allow me to drop them in Temp.
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA