Hiding calling DN

[Aspectus]

Have another one for you guys (you're just too good).
Our helpdesk would like to have their personal DN'd not showing up when they call back clients, for obvious reasons. I know it can be done, just can't figure out how. Any clues?? thanks

 

[Aspectus]

Sorry, guess I have found what I was looking for. Will test tomorrow. CLS=ddgd ?? any comments on this?

 

[acewarlock]

Change the CLID on the 0 to the main number
ie:
KEY x SCR 1234 0

 

[Aspectus]

Thanks Ace...don't think CLID would have done the trick for this, since it's only for internal call. Actually, cls=DDGD does exactly what it should, hides your DN inside the shop to who ever you would call. Thanks again

 

[acewarlock]

You didn't say internal in your question.

 

[Aspectus]

You're right Ace, I didn't mention this, sorry! And to say that I tell people to be more specific in their question ...now look at me!!! LOL

cls=DDGD is good for my needs. Funny how many of us never think to change some defaults in cls, right&!!

Many thanks

 

[Telephonist]

Velcrocat,

If your outbound trunks are PRI, you might want to check on what your helpdesk agents are displaying on outbound trunk calls.

When we had our trunking changed to PRI a number of years ago, I did some testing on what would be displayed for various different scenarios. I found that sets with DDGD in CLS would show as "Private Name - Private Number" or something similar, and phones with Anonymous Call Blocking set up would block the call.

I got around it by setting up a CLID index to show no number (HLCL is null, and DIDN is NO). With that CLID, the calling number shows as "Unavailable" on a Caller ID display. Not the best, but the call gets past Anonymous Call Blocking.

 

[Aspectus]

Nice to bring this up Telephonist - never thought of that. More checking on Monday than....

Thanks a bunch!!