Help with Vectors

[welshman213]

Hi all I'm after some help.
Currently we have 2 call centres 1 in X and 1 in Y.
X closes at 18:00.
As it stands when agents log out at 18:00 at X calls still queueing go nowhere. Will the below work?
And will the calls queue at both call centres?

Legend:
Vector 80 Bankholiday
Vector 97 Out Of Hours
Vector 98 Emergency
Number 7442 VDN at Y and will queue to another skill

01 Goto Vector 80 if Staffed-Agents in skill 97 > 0
02 Goto Vector 97 if Time-of-day is all 18:00 to all 08:00
03 Goto Vector 97 if Time-of-day is sat 13:00 to mon 08:00
04 Goto Vector 98 if Staffed-Agents in skill 98 > 0
07 Goto Step 28 if Expected-wait for Skill 3 pri m > 30
08 Queue-to Skill 3
09 Goto Step 28 if Time-of-day is all 18:00 to all 23:00 {pass to callcentre Y}
10
11 Wait-time 20 secs hearing music
12 Announcement 5330
13 Wait-time 20 secs hearing music
14 Announcement 5331
15
16 Goto Vector 98 if Staffed-Agents in skill 98 > 0
17 Goto Step 09 if unconditionally
28 Route-to number 7442 with Cov n if unconditional
29 Goto Step 8 if unconditional
30 Stop

Thanks in Advance

John

 

[sjforcum]

Doesn't look too bad to me. The call will only be queued in one split since your route to step has cov set to N.

 

[welshman213]

So I am right to think,
It will queue to Skill 3 up until 18:00 then jump across to 7442 (where it will queue to another skill)

Thanks in Advance

John

 

[scottyjohn]

Yes that would be the way it goes as far as I can see John.

John
ski_69@hotmail.com

 

[sjforcum]

Agreed. Once the call is routed to another vector, it would be de-queued (in my understanding).

 

[europe]

Yep, a route to command de-queues the call

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe