Help with Ring duration setting

[Johnthephoneguy]

Not sure where I would find any settings on ring duration. We have an IVR application that is giving an error about this, and I need to provide the settings on the PBX, but have no idea where to look. Couldn't find anything on the MERL. It is a release 3 PBX 81C with a line side T-1 going to the IVR.

This is the excerpt from the email i was sent:

17040 Ring on pulse exceeded expected
width

Explanation: WebSphere Voice Response
detected a Ring On pulse from the switch that
was longer than expected. This could be due to
incorrect configuration of the telephony protocol,
the `Ringing on Maximum’ parameter being too
short, or an error in the signalling software.
User response: If this error occurs frequently,
check that the correct protocol has been selected
on WebSphere Voice Response and the switch,
and that the `Ringing on Maximum’ parameter
for WebSphere Voice Response and the switch
are compatible. If the problem persists, call IBM
Support. To help solve the problem, have the
following available when you call: - Details of
the switch and WebSphere Voice Response
telephone setup - Details of the version of
WebSphere Voice Response you are using, along
with details of any PTFs that have been applied -
A system-level trace of the problem


JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[acewarlock]

Are you using a standard ring or Distintive ring?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Johnthephoneguy]

Standard

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[phonz1]

I would contact Websphere and ask them what the settings should be for your setup.