Help with Holida yCall routing to DID Extensions

[Moog73]

Definity prologix rel 10. no auto attendant DID#'s direct to phones all othe calls go to the call center


The system is currently setup during regular business hours to continue ringing until a live person answers the phone, however because this was a holiday is there a way on the Definity System to program if it is a holiday to go right to voicemail? Mr. Kissel's concern was that when the customer called the phone just rang. However if the customer called after 5:00pm the customer would have received his voice mail.

 

[dufus2506]

Assign send-calls buttons to each set, and change the coverage path to send external calls to voicemail if the send-calls button is activated on the station. (Leave off the other reasons if you want the calls to ring until answered during the day.)

It's not a system wide parameter, but it will allow you to control the 5pm and holiday ringing.

Carpe dialem! (Seize the line!)

 

[Moog73]

I already put a send calls button on the phones. People seem to forget to use them and then complain. I was hoping on a way to automate the procedure. From what I have read the only way would be to set them up as agents and use vectors. Is this right?

 

[nohuhu]

szoludko,

take a look at coverage time-of-day tables. if i understood your situation correctly, it's what you need.

 

[dufus2506]

Not really. If you do that the calls to the DID numbers will be distributed to the phones in the building rather than finding their way to the proper telephone set.

If you did try that you would have to have an individual VDN, and an individual split/skill for every person in the system. Possibly even an individual vector. That would be a nightmare to manage.

It's important to remember that there isn't always a technology solution to a problem. (Especially human problems.)

Sometimes you just have to make the users take an action themselves.

Carpe dialem! (Seize the line!)

 

[Moog73]

Thanks. I will just tell them to use the send calls or they are SOL.