help with CMS server

[welshman213]

Hi all,

Sorry to ask questions like this, but I am a complete novis on the CMS issues.

We have Centre View Supervisor v8 and it has started to report over 80% disk usage.
Now I have noticed that we have a number (60+) agents being traced and this has apprantly been switch on for a good number of months. Would this have a bareing?

Thanks in Advance

John

 

[marcell55]

You should go to System Setup --> Free Space Allocation and see if you have "Available Space" left. If this is a negative number, then you'll eventually run out of space. Also, the 60 agents that are being traced do take up space, but the number of records kept will not go higher than what is administered on the "Data Storage Allocation" form. This form can be found in "System Setup". Look at the "Agent Trace Records" column.

 

[AvayaHelp]

Also if you are using the disk to store all data permanently you may want to consider a data push sometime during the night off the box. You can simply use a regular PC and have the data scheduled to push all data from the past 24 hours to that PC and then once a month backup the PC to clear the disk space. The CMS CentreVus Supervisor tool can be pointing to the PC itself so you can still run reports on the fly.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[p26974]

To one Welshman, from another.....

Agent Traces can take up a huge amount of space. Our Avaya Account Manager advised us - and we have huge amounts of disk space for archiving - that the best way to run traces were to run them as you needed to, and to de-activate all those that were no longer required. We've been told that running 3-5 traces can have a huge impact on disk space so 60.....??

Check to see who's set the traces to run and speak to them to establish whether they are still required. De-activate all the traces no longer required, and set up some form of control system so that you know what traces are running, and why, so that you have a 'priority' system when authorising/activating traces.

p26974 - Swansea