Help!!!! Partner II Processor Module

[albertsolorio714]

this the order of hardware installed

1. 206 Module R2.1
2. 206E Module R3.1
3. processor Module Parner II
4. 206 Module R2.0
5. Partner Mail VS R4.1


If any one could give me a link to a manual.
problems.

1.) When an incoming call comes in i only hear a beep and the person calling hears your call has been transfer to the receptionist then it says goodby.

2.) We have two lines but when someone calls, if we are using the phone it won't ring and the person calling would hear the busy tone.

3.) When i enter intercome 777 all i hear is a busy tone.

A will really apreciate help
Thank you in advance.

Alber Solorio

 

[hbiss]

When you do 505 is there a group 7?

-Hal

 

[albertsolorio714]

no there is no group 7 i only hear a medium long beep

 

[hbiss]

Well, my recollection and literature on the Partner II only goes back to R3.0 as does the Avaya support site. R3.0 has 206 as well as 505 group 7. Does your processor have the release on it? Possible that R1-R2 does not support VM hence no settings for it or hunt groups.

If that's the case it is probably OK but isn't going to do you any good because it isn't going to work with your VM.

-Hal

 

[hbiss]

Just checked and Partner Mail VS R4 requires a Partner II R3.1 or later.

Might be that your PII is very old.

-Hal

 

[albertsolorio714]

yeah we'll just buy a pII r3.1 or later. Thank very much.

 

[albertsolorio714]

Today this morning i took off the two 206 Module (206 Module R2.1 and 206 Module R2.0) Now i have the cards in this order

1.) 206E Module R3.1
2.) Partner Mail VS
3.) Procesor Module Partner II

And I still can't use the #206 code.
Any other ideas?

 

[albertsolorio714]

hbiss

What did u mean?
Partner II R3.1 or
206 Module R3.1?

 

[skip555]

the processr module ,partner 11 needs to be rel 3.1 or better, the 206 modules can be any release .

 

[albertsolorio714]

Thank you Skip55...

 

[albertsolorio714]

I got the Partner acs and when lift the handsets it selects itself to the left intercom boutton, same when a call comes in. i have to press the line boutton flashing in order to answer the call. When i press the line flushing boutton i hear some sord of consecutive beeps similar to the ones we hear when we redial. any clues?

 

[Dexman]

By default the Partner ACS will access the left Intercom button when you pick up the handset.

You'll need to program the processor to access the outside telephone lines in the correct sequence.

Here is the link to Avaya's website. Look at pages 5-2 & 5-3 for the steps to set up line selection.

http://support.avaya.com/elmodocs2/partner_acs/r7/456803_6.pdf

 

[albertsolorio714]

Thank You Very Much Dexman. Problem solve.