Help !!!!! Exchange Backup Problem 1

[sats123]

Greetings,

I am using ARCServe 2000 Advance Edition Version 7.0 on Windows 2000 with Exchange Agent. I am backing dbaexch
The error message they are getting is:

E8608 Failed to enumerate databases. (EC= Backup Agent Error -- (355) "Exchange Server Error. HrESBackupPrepare failed. check Backup Agent Activity Log")

Does anyone have a solution to this or at least some idea of why this is occurring?

Thank you in advance!

Kindest regards,

Satwinder

 

[ymeq123]

What version of Exchange?

 

[sats123]

Exchange 2000 SP3

 

[Zelandakh]

Check the Exchange permissions for the account are correct. Then try reinstalling the Exchange agent.

ArcServe can't get to Exchange so those are the logical places to start.

<signature for rent>

 

[ymeq123]

I had a similar issue. I looked into the registry and found that the "isExch2000" entry was set to 0. I changed it to 1 and everything is working great now. I do not remember if I had to reboot for this to take effect.

(I read somewhere, I think in this forum, that there was was an issue with AS2000's exchange agent not getting installed correctly.)

Here is the key I modified. Please be careful! If you are not comfortable modifying the registry find someone to help you!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserveIT\DSAgent\CurrentVersion\agent\dbaexch]
"isExch2000"=dword:00000001

After the change a new item showed up in the backup choices for my exchange server. I had to deselect the old one and select the new one. The old one was Arcserve's Exchange 5.5 listing and the new one was Arcserve's Exchange 2000 listing. I did not have 5.5 and thus got the similar errors you are getting.

Hope it helps!!!