Help! 150 SE lost extension numbers after reboot! 2

[liquidshokk]

Have rolled out 150 handsets on a Server Edition in a data centre and just rebooted it after it being up for a few weeks and all the phones have lost their base/extension numbers!!

9.1.6 SE

Anyone seen this?? Can't have that every time we need to reboot the server!!

 

[janni78]

Force Login enabled on the user?

"Trying is the first step to failure..." - Homer

 

[liquidshokk]

Yep, that should only make the handsets go to the login screen after a reboot though, not Ext= screen. All the phones are asking for their Base number, not hot desk login... have engineers visiting all sites putting them back in again but I'm guessing it will happen again at next reboot!

 

[janni78]

Never had that happen, what phones and firmware are you using?

"Trying is the first step to failure..." - Homer

 

[holdmusic34]

Log a ticket with IPOSS ASAP.

'I want my hair back.' Says son at hairdresser.

 

[liquidshokk]

Will do.

I'm wondering if the phones came up before the primary server had, so they gave up and just sat there looking for an extension? I've tested on our demo SE and the phones come back up straight away asking to be logged in.

There is a secondary server connected, but we haven't got our heads around how that works exactly yet, being our first large SE install... The handsets are getting the system info from a DHCP option on a central server, should they be told the secondary server address somehow? Should all of the extensions exist on the secondary as well as the primary or does this happen automatically?

 

[liquidshokk]

9608 handsets on 9.1.6

 

[liquidshokk]

152 handsets registered happily tonight on 9.1.6 (all but 10 were on correct handset firmware).... upgraded to 9.1.7 and only 59 handsets re-registered.... not on site to see what the handsets are displaying but my guess is "Ext=" or "Extension in use".

Looks like Im visiting 6 sites to re-program 93 handsets on Monday :/

 

[rdoubrava]

This happens all the time on SE reboots.
Yes the IP Phones come up before the server is ready.
Just reboot the ip phones.
They will come up correctly and logged in.
When in doubt reboot.
If that doesn't work, reboot again.

 

[liquidshokk]

Reboot remotely or physically onsite? First I have heard of it happening to anyone else!

I have tried rebooting using monitor but I get a different number of handsets registered after every reboot!

Not sure why the phones didnt re-register to the secondary server during the reboot but that is one for another day (i have removed the secondary server as part of testing).

 

[liquidshokk]

Remotely rebooted the poe switch at one of the sites but the phones didn't come back up

 

[liquidshokk]

Noticed that in h323phone status in monitor it shows no license for the handsets that arent up, despite 48 phones being up and there being 170+ ip endpoint licenses. Going to try setting the extensions to reserved license, but any other ideas?

 

[derfloh]

It tells you that it doesn't consume a license at that moment.

I never had such an issue. Even with server edition. And I did a lot of remote updates before.

 

[liquidshokk]

I'm beginning to think it is the network, or the DHCP Option, but the network is a PWAN (MPLS) so shouldnt be anything blocking the handsets from registering following a reboot.. It seems to be a different number of handsets registering after every reboot but never more than 56 out of 152

 

[holdmusic34]

HTTP: if the ip office is used for the http file server it will only support 50. Not so sure about server edition though.
Check the help section for more info.

Q: why are pirates so mean?
A Because they arrrrr.

 

[derfloh]

I don't think it is a IPO thing but more a phone thing.

Or it can be some kind of extension password issue. Like if the password changes in IPO config caused by the reboot. Or the phone doesn't store the password so that it is not able to register anymore and asks for login data.

You can try to enable syslog for the phones within 46xxsettings.txt. Perhaps you can see that way what happens...

 

[liquidshokk]

Thanks, it does seem to be a limitation to the number of phones that can connect all at once. How do people get around having up to 2000 handsets registering to one server following a reboot??

HTTP and TFTP server was set to primary server IP. Changed it to 0.0.0.0 as part of testing but don't think it made any difference.

I don't think the phones need upgrading so not sure why they arent all eventually able to register?

 

[liquidshokk]

Found this thread where Okkie said he had the same problem and updating the switches resolved the issue;

http://www.tek-tips.com/viewthread.cfm?qid=1754438

Upgrade or replace the switches?

 

[hairlessupportmonkey]

You should create some base extns that are not part of the hot desk numbering scheme for the IP handsets to sit on.

This will prevent them from re-registering and avoid the handsets creating new base extns.

ACSS - SME
General Geek

 

[liquidshokk]

my users are all 2xx already and extensions are 3xx, with force login turned off (was on originally)

A different selection of handsets come up each time I reboot and it could be as little as 15 or as many as 50... very odd. I'm just having a play with a 3rd party http server in case that brings them all up