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IP phones regularly display enter extn 4
- Thread starter Tinos
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crumthwacket
Vendor
Check the login period under the login code in the user's telephony tab. It should be blank, otherwise the user is logged out after that period expires.
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is forced login enabled on these users? If they are agents then it is a must to have that and a reboot of the system or the phone would cause that
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
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amriddle01
Programmer
Judging by the OPs track record and past experience I can almost guarantee this is misconfiguration and/or misunderstanding how things work 
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Here is how I understand it.
1. Created base extension 1268 with phone password 126810
2. Created user XYZ with password 101268, extension 1268, Telephony- Supervisor- Log in code 101268, Force log in unchecked
3. Connected phone
4. Prompted for extension, entered 1268 OK
5. Prompted for password, entered 126810 OK
6. Phone comes up as extension 1268 and with user xyz
After a system reboot or phone being unplugged, some phones (not all but configuration steps are as above for all) will show enter extn =
# to register.
I apologize for the track record, and beg for your support to excel.
1. Created base extension 1268 with phone password 126810
2. Created user XYZ with password 101268, extension 1268, Telephony- Supervisor- Log in code 101268, Force log in unchecked
3. Connected phone
4. Prompted for extension, entered 1268 OK
5. Prompted for password, entered 126810 OK
6. Phone comes up as extension 1268 and with user xyz
After a system reboot or phone being unplugged, some phones (not all but configuration steps are as above for all) will show enter extn =
# to register.
I apologize for the track record, and beg for your support to excel.
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holdmusic34
Vendor
Once they're all logged in where they should be remove their telephony log in codes
Two hats on a hook. One says to the other, 'You stay here and I'll go on ahead.'
Two hats on a hook. One says to the other, 'You stay here and I'll go on ahead.'
Tinos,
But what you wrote earlier sounds wrong:
Do not confuse the extension password, the user password and the hot-desking code (supervisor).
Are those users member in a hunt group where agent status on no answer is used?
What type of extension did you configure?
What type of phones do you have?
IP Office version and release?
The 6 steps described above are ok. This way it will work. No logout, even after reboot.Tinos said:
But what you wrote earlier sounds wrong:
If there is an extension with matching number to the user, then there is no error message. Only, if there is no extension. Because in this case the user cannot work unless he uses hot-desking. Hence the error if no hot-desking code is set.Tinos said:
Do not confuse the extension password, the user password and the hot-desking code (supervisor).
Are those users member in a hunt group where agent status on no answer is used?
What type of extension did you configure?
What type of phones do you have?
IP Office version and release?
Take the password out of the extension but leave it in the user and see if that solves it.
If not make both passwords the same.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
If not make both passwords the same.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
teletechman
Technical User
look at the SSA and make sure that each user or ext matches the base ext if it does not that is your problem. It sound like you are using IP Phones make sure you are not trying to program a digital ext with the same user ext number.
Mike
Mike
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