Held xfer

[vztech]

anyone run into this issue. If my customer tries to xfr a call and they hit vmail they try to get the call back but held xfr displays on there set and the phone is locked up.
I had patches installed but the issue is not resolved any ideas.

Thanks

 

[one234]

Hi,

Is it with a M3903? If so and you are running on rls 25.40b update the firmware

Marc D.

No trees were killed in the sending of this message. However a large number of electrons were terribly inconvenienced.

 

[vztech]

Hi I'm running 25.10 and it seems to be only 3904's I have tried updating firmware also had patches installed and it seems to still be an issue. Not to sure what to do next maybe upgrade the system.

-Thanks

 

[one234]

If you want to update your firmware the official way you must upgrade to rls 25.40B.

In rls25.40b your support people can update the firmware installed in the switch and you can update the firmware in the sets.

We only had the problem with the M3903 but our M3904 where of a newer release than the release in 25.10

The latest releases are:

M3902 - 82
M3903 - 84
M3904 - 87
M3905 - 87

Marc D.

No trees were killed in the sending of this message. However a large number of electrons were terribly inconvenienced.

 

[McGruff753]

Maybe I'm way off base with this post, but I have seen something similar to this with 2008 and 2616 sets. It was a procedural error where a person would try to transfer, or conference, a call to another party. If they tried to bring the call back, the transfer, or conference, arrow would stay illuminated and lock up the phone. We found that if the first party would hit the release button, then the call would act like it was on hold and be able to be picked up again without locking up the phone.

Mike

 

[one234]

McGruff,

This is also a problem, but with the Taurus set even if you followed the correct the procedure the phone will lockup...

Marc D.

No trees were killed in the sending of this message. However a large number of electrons were terribly inconvenienced.

 

[vztech]

Thanks for the replies I have notified the customer if problem persist that they will need to upgrade. It seems that they are not correctly dropping the call when it locks up. I have now tried to train them in the correct procedure in XFR and CONF call disconnect.

Thanks again!

 

[Blighter]

Hi vztech

Did you upgrade? Did going to 25.40b fix the fault?

I'm getting this problem also, but no matter how many times you tell users the correct procedure, they eventually forget! And having 4000 users with 3904's I have to reset half a dozen a day

And I noticed that Bug095's occur when the phone times out and locks up - did you get these also?

Regards
Blighter

 

[vztech]

Hi Blighter

No I have not upgraded. But I have been told by nortel to change aha to ahd in the cls of the set.

good luck!

 

[AidenB]

I had this problem with a 3904 we use at our front desk.
The tech that came to work on the problem found that the status of the phone from the pbx command line interface always showed "BUSY" even if the phone was not in use.

Toggling the phones enabled status (ld 20 / DISU <TN> <enter> ENLU <TN> <Enter>. Seems to have resolved the problem.