Hearing silence when using wait-time hearing music

[jalseneca]

thread690-1319995

I'm having the same issue as the thread above. I have a gateway G650, with an analog card:

01A06 Analog Line TN793 B 000018 <24 ports>

I have one music source. The music source is for hold music and references a port on the analog card.

1: music Type: port 01A0621 music on hold

I have a tenant group that references that music source. I have a VDN that references the tenant group, and a vector for that VDN that does:

wait-time 3 secs hearing ringback
wait-time 10 secs hearing music
wait-time 3 secs hearing ringback
stop

I hear both ringbacks for 3 secs each, but silence for 10 secs in between. I suppose I'm doing something wrong in using my music source - maybe I'm suppose to point the music source to some audio/.wav file somewhere (and how do I do that)? I inherited this system setup, so I thought the music source was setup correctly, but I'm a bit of a novice and I'm not sure what else to do to troubleshoot this.

Thanks so much for any help you can lend.

 

[98Converter]

First question... What's wired to port 1A0621? Are you running a CD player or other audio device?



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[jalseneca]

98Converter - yes, I have an audio source that I'm testing with (my blackberry playing some music via YouTube). It seems that the KS-23395L4 is connected correctly and it's punched down on port 01A0621.

I don't think it's a physical setup issue (i.e. punch-down issue, bad jack on the KS-23395L4, equipment failure, etc). I think it might be some logical setting in my Avaya system. For example, here's an excerpt from my Feature-Related System Parameters screen:

Self Station Display Enabled? y
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? y

Music (or Silence) On Transferred Trunk Calls: no
DID/Tie/ISDN/SIP Intercept Treatment: attd
Internal Auto-Answer of Attd-Extended/Transferred Calls? transferred
Automatic Circuit Assurance (ACA) Enabled? n

I noticed that I don't have the line "Music/Tone On Hold: music Type: _______" after the "AAR/ARS..." line. Maybe that's where I'm having a problem? Since I have Tenant Partitioning = y on the System Parameters - Customer Options screen, then I think the line wouldn't show up in that case. Instead, I setup the music on hold via the Tenant page, which I believe I've done correctly (and the VDN references TN 1):

Tenant 1
Tenant Description: Default
Attendant Group: 1
Ext Alert Port (TAAS):
Night Destination:
Music Source: 1
Attendant Vectoring VDN:

Oh, FYI - I have two G650s with an S8500 on CM version 3.

Thanks for any additional help anyone has.

 

[4merAvaya]

Create a test VDN & vector. The vector should be 'wait 999 seconds heating music'.

Point your VDN to that vector and see if you hear music.

Check the COR on the VDNs as well and make sure the 'Hear System Music on Hold?' field is set to 'y'.

Kevin

 

[jalseneca]

4merAvaya - thanks for the suggestions. I used a test VDN and pointed it to a test vector that just had the "wait 999..." line that you wrote. Still not hearing any music.

I checked the COR on the VDN and it has "Hear System Music on Hold" set to "y".

 

[4merAvaya]

Grab a butt set and verify your music source going in and coming out of the coupler. If it's a bad coupler, just eliminate it and bring the music source right into the analog port.

Kevin