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Headaches with Roxio CD creator 6, Norton and Windows Drives Lettering

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kjv1611

New member
Jul 9, 2003
10,758
US
This is the 2nd time I have had this happen. The first time, I fixed after much time and headaches. On my home pc, I was reinstalling Windows and all other software. I formatted the hard disk, installed Windows, Visual Studio 6 Pro, Symantec Norton Systemworks 2003, Norton Internet Security 2004, Office 2000 Pro, and a few other minor programs. The problem came both times when I installed Roxio Easy CD/DVD Creator 6. Here is what happens:
Install Roxio (after all other software listed), no problems, reboot when Roxio says to reboot, and then when Windows comes back up, all kinds of problems. The two glaring, and painfully obvious problems:
1.)Changing the Drive lettering on 2nd hard drive (use for documents, etc.
2.)All Symantec Norton stuff quits working - all disabled, and gives all kinds of errors about a sys... file having a major error, and about the registration not being complete, saying I need to register the software (but it was already registerd and activated prior to Roxio installation.

The last time, I fixed it by doing these things over and over, until I guess I did the correct combination:
1.) Activate Norton over phone
2.) Reinstall Roxio
3.) Reinstall all Norton stuff..

Any suggestions to fix this an easy way?

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
That's a possibility, but I've prefered Roxio for the tasks I've done so far. I had no problems with 5 Basic, so this was really a shock to me when 6 made things go berzerk. So, since I really don't want to have to buy another product, I'll just do it the hard way unless someone knows an easy way (other than different product) to fix it for now. I may change my mind later, but I made it work fine before, and I know I can make it work fine again. [wink]

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
Well, I was unable to find the answer at Roxio or anywhere else for that matter, that's why I posted here. I'll loo at the link you posted there, and see. One thing I know is this: with or without the updates/patches, no namebrand software should cause an entire computer to go haywire just from installing it. I mean, it's not supposed to be a risky venture to use one of the most popular antivirus/security software suites along with one of the most popular CD-burning apps. Anyway, I'll do some more research, and work on trying to fix it either tonight and/or tomorrow, and hopefully be up and running at full speed again.

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
I've always had better luck with Roxio over Nero. I'm using Roxio 6 and I haven't have any problems but then again I don't use any Symantec stuff. Have you looked at Roxio 7?


James P. Cottingham
-----------------------------------------
To determine how long it will take to write and debug a program, take your best estimate, multiply that by two, add one, and convert to the next higher units.
 
I looked there, linney, but no go. All I could find was for other problems. When I get home, I'll try to post the name of the file that Norton says is missing or messed up (it's the registration file for Norton, not Roxio, that is messed up - but was caused apparently by Roxio).. Anyway, I'll post that from home, after I get the message again, which I am sure I will. Live Update also will not run correctly anymore, and that includes uninstalling and reinstalling it.

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
I wonder if it could be due to the fact that Norton System Works has a Roxie Product bundled with it?

"Go Back" part of systemworks was developed by roxio.

It could be that the files required for the two different roxio products are conflicting.

Go Back can also create a new partition to store the "Go Back" data.

To test what I would do is this:

Uninstall both Norton and Roxio.
Restart
Install System Works - select custom install and remove Go Back from the installation
Restart
Install Roxio Easy CD Creator
Restart
Activate System Works
Restart

No see how things are working

Greg Palmer
Free Software for Adminstrators
 
See if approaching the problem as a Norton fault helps?

Error: "Error 1406: Could not write value Norton AntiVirus to key.." when installing Norton AntiVirus




What to do before installing Norton AntiVirus.

Support help.



Can't register Norton AV after reinstall
thread779-845543

Errors When Uninstalling Norton AntiVirus Software


 
Thanks for the posts - at my house now..

The error message is as follows:
symlcsvc.exe

symlcsvc.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Well, it's a Windows message, but it's the only one comming up, even though I disabled error reporting, b/c it can be annoying at times.

Anyway, I'll look into those links above. Thanks for the efforts, linney.



Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
Ok, I thank all the attempts at helping, but I was able to fix it through a rather painless way. I tried going to a Quick Restore point, but that was a no go, apparently, b/c it had totally wiped out the C: drive lettering somehow, and also removed the C: and H: drives from selectable drives. Apparently the Roxio installation accidentally removed some files each time?? not sure. Anyway, I fixed it by Reparing Windows. For anyone who has not used this before (this was actually my first time, b/c was unsure of how useful it could be):

1.) Boot from Windows XP Pro CD-Rom
2.) When the option comes up do you want to install a fresh copy of Windows XP or repair, I chose repair. That fixed 'er up good. It goes and reinstalls all the drivers, as well as windows system files, and sets the windows settings to the default settings, which at least fixed the problem, and no big deal, since hadn't done much customizing before the problem arose. I had to "register" again with Microsoft, and enter my Product ID# again in order to get it to work correctly, but it went through without a snag. I didn't even have to call Microsoft this time to register/activate windows, wow!! [wink] All in all, with the below computer hardware, it took approximately 45-60 minutes to do, but most of it was automated - that's one of the things I personally LOVE about using Windows XP - it can sometimes be a pain, but in average run of the mill situations, it's excellent!

Again, thanks for the efforts by all, but this was my best bet.. I had in the mean time installed 2 updates for Cd Creator 6, but I don't think that fixed it, it was the repair that did the trick, and from what it did, it seems it would have fixed it just fine regardless of cd creator 6.

Also, in case anyone else has this problem, and can't figure out the reason, you could probably do this another way. You see, the reason why all the Norton stuff was messing up was b/c it could not access the files, b/c the C:\ drive and the H:\ drive were no longer valid in Windows, so if you were able to change the paths of where Norton looks for it's files to a different drive letter (which I could have changed the drives to), Norton would work as if never had a problem. But my personal recommendation is to take the 45 minutes or so and let Windows repair itself, and then you can have your drives back to their original settings.

Here are my hardware details, in case it helps anyone intersted:
Mobo: Gigabyte 7nnxp Pro
CPU: Athlon XP 3200
Memory: 1 Gig pc400 Kingston DDR SDRAM
Hard drives: 1 Western Digital WD800 Caviar (80 gig, 8mb buffer)
1 Maxtor 30 Gig, 2mb buffer
(both hard drives 7200 rpms)
DVD-Rom: LiteOn 16x
CD-RW drive: PlexWriter 48X24X48
Floppy: Sony 1.44 mb - these are ALMOST obsolete now, floppies..
Graphics card: Nvidia Gforce FX 5900XT - cool card
Sound Card: Sound Blaster Audigy Gamer (not audigy 2, got before)
Power Supply: Thermaltake 560 Watt (silent pure power or something like that is the title)

Now, all seems well, we shall see if it lasts.. [wink]

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
Remember to now enable a firewall and head to Windows Update. The repair reinstallation does not preserve hotfixes or service packs.
 
Thanks for that point, bcastner, I kind of was guessing that, but had not checked, b/c just got it finished a few min's before posting here...

Stephen [infinity]
"Jesus saith unto him, I am the way, the truth, and the life:
no man cometh unto the Father, but by me." John 14:6 KJV
 
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