Ever since we've started using Windows 2003 Server, we've had the following problem with Microsoft Excel on Windows 98 machines running Office XP:
Users running Excel save their Excel files and are unaware of any problems until they try to find it again. The system renames the files such that they look like temporary files (a long combination of letters and numbers). The file has no extension. The users think that the Excel files have disappeared. They get frantic and call one of us in a panic. We have to give the files an extension of ".XLS" and everything works fine after that.
I initially thought it was a rights issue. I thought that perhaps they didn't have rights to delete, write, or save files in the folders that they were accessing. That wasn't the case. They have full rights to those folders.
My coworker, another Network Administrator, said he looked through Microsoft's knowledgebase and found that Microsoft said this was a glitch that the latest Service Pack for 2003 Server was supposed to have fixed. He installed that Service pack on the servers, but the problem has not been fixed.
Has anyone else had similar problems? Has anyone found a solution? Some of our users are getting pretty fed up with this situation.
Users running Excel save their Excel files and are unaware of any problems until they try to find it again. The system renames the files such that they look like temporary files (a long combination of letters and numbers). The file has no extension. The users think that the Excel files have disappeared. They get frantic and call one of us in a panic. We have to give the files an extension of ".XLS" and everything works fine after that.
I initially thought it was a rights issue. I thought that perhaps they didn't have rights to delete, write, or save files in the folders that they were accessing. That wasn't the case. They have full rights to those folders.
My coworker, another Network Administrator, said he looked through Microsoft's knowledgebase and found that Microsoft said this was a glitch that the latest Service Pack for 2003 Server was supposed to have fixed. He installed that Service pack on the servers, but the problem has not been fixed.
Has anyone else had similar problems? Has anyone found a solution? Some of our users are getting pretty fed up with this situation.