Harbinger 1

[kjonnnnn]

Does anyone know of help for Harbinger???? [sig][/sig]

 

[K]

Can you be a little more specific in your request??
Help for Harbinger??
Harbinger was purchased by Peregrine and they do have a self-support help site at get2connect.com [sig][/sig]

 

[Kjonnnn]

Their support is useless.
They provide no manual other than PDFs written in cryptic Martian.
Im providing IT support to someone who is using Harbinger. [sig][/sig]

 

[K]

I agree with your 'summary' of their support!
What flavor of Harbinger are you using?? They have many platforms, versions, etc. We are an AS400 shop and use TLE/400 version 11.00.08. If you have a similar environment, I'll be happy to try to help any way I can.
[sig][/sig]

 

[Stahr627]

I learned the Harbinger STX for Windows the hard way, on my own. I know what you mean about their manuals. But I also have found their website and their email support extremely helpful. What in particular are you seeking help for? [sig][/sig]

 

[kjonnnnn]

Im tech at my company. But one of my users is having a problem with 'turnaround' documents. She's using Trusted Link version 4.34. [sig][/sig]

 

[Stahr627]

I may be able to help you! I work with the same product, STX for Windows, version 4.34. I have also done some turnaround documents and mapping. Specifically Walmart and BedBath and Beyond outbound invoices from their inbound purchase orders. Let me know what the specific problem is with the turnaround map, and I'll do my best to make your job easier. [sig][/sig]

 

[jc007]

I am on the same boat as kjonnnnn.. I just installed trustedlink 400 version 5.2 I am pretty new to EDI and Harbinger support is not helping at all. Is there anyone out there that can give me some samples of what the setup process is required. I have pretty much set up the user files and translations for an outbound invoice 810. also set up the trading partner relations, but I am still missing something.. not sure whaqt though. any help is appreciated. [sig][/sig]

 

[Stahr627]

I have found that if the trading partner you are dealing with is transmitting through the Geis van, you need to also set up the partner on the Geis website so that the whole process actually runs correctly.

Gail Dengler
GDengler@boscovs.com

 

[dbrewer]

I am currently using Harbinger's TL/400 EV5.2.6 My company is converting to JDEdwards One World software. We have purchased the JDE templates for TL/400, but of course, there is no documentation for them at all. I am having a terrible time trying to match the data fields from my maps to anything close to what the templates show. I have no JDE knowledge, and am stuck. Does anyone have any JDE/TL400 knowledge to share? Thanks.

 

[Stahr627]

I have not used the TL/400, just the TL Windows software, but maybe it is set up similarly. Is there a feature called the "Parking Lot" in the software? This is where all the mapping to the templates, whether it be a data entry overlay or a print overlay.

Gail Dengler
GDengler@boscovs.com

 

[kernel99]

I've not found much help on get2connect.com for Trusted Link from Harbinger. I have used TL400 for a little over two years, compiling logical file defs, many maps and UFD's. I am new to this forum, but I am happy to share what knowledge I have of TL400. I agree with you on Harbinger's support. Not much help if any the times that I have tried it.