Half-tapped phone, no message light 1

[applepie]

Help - we have a phone half-tapped for someone. Since this was done he claims his message light is not working. Is this normal?

 

[SF0751]

Half-tapped?????

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[applepie]

Yes, this guy is moving to a new cubicle next week. The phone man will be gone, and before he left he wired it so the guy's extension will work at both cubicles. I checked the wiring and it looks like it might be punched down to the wrong location. Maybe that's what's wrong. (i'm not a wiring person). Everything looks normal in the software.

 

[SF0751]

Ummm.....strange. If I need an extension to ring on two different sets, I build a non-DID station and use bridged appearences from the primary DID extension.

Are both physical phones going to the same port on the Definity?

Have you checked within Audix to make sure that the MWI light is being lit from the system?

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[applepie]

The MWI is lighting according to the activity log.
There isn't a phone in the new cube yet, he's done this in the wiring. I took a phone there and called the operator and verified it's the right number, so my suspicion that it's punched down wrong is incorrect.

 

[Rainman10]

What type set is this? Digital sets can be wired to 2 locations however only 1 set can be plugged in at a time. In addition, if (including the "half tap&quot you exceed the total rated wire distance/resitance allowed by that type of port, you run into service problems.

Analog sets can have both plugged in at the same time.

 

[applepie]

It's analog. When I plug a phone in at the new cube (which is closest to PBX) the message light works. I can try to give him stutter dial tone to get by til he moves into the new cube, but maybe that won't work either. I've been unable to reach him. You must be correct Rainman10, re: exceeding the distance allowance, with this extra wiring added with the half-tap.
Thank you.

 

[Snapper]

Don't halftap. Duplicate this station and wire it out independently.
gil

 

[Rainman10]

"half-tap" or more commonly called "bridging" is a very common practice for analog phones. You just need to be consistant in your methodology. The best place to do this is on your main distribution field in the switch room. Doing some there and some in the local closet and some in the ceiling is bad news. Bridging also saves on the expense of burning through analog ports when you don't need to.

If your light works at one spot but not the other I doubt it is the distance. He will probably find his problem when he returns. He could be double punched someplace or even have a high resitance open (loose termination) on the battery side somewhere in that leg of the run. There are many posibilites.

 

[applepie]

I enabled the stutter dial tone, since the light didn't work. Then he said the message light and stutter tone worked (at the old location where the light didn't work before), but neither would shut off after he listened to new messages. He also said his phone does not always ring when he gets calls. He was at his desk at the time he received a voicemail. So I turned off the stutter tone, but that probably has nothing to do with problems he's having.

 

[ken07734]

Analog sets as well as co lines have a polarity, if the polarity is reversed you may not light the MWI when the signal is sent from the switch.

 

[7532]

What works for me..is to lsiten to all the unread messages and then input another messge as a test. The msg light will then light up.. Often Audix 'thinks' the msg light is on when it actually is not...this occurs when you add a new aut-msg-button etc.