Group Voicemail box

[RazorbackHog]

Hi,

I have a help desk group that currently is using Alltel cell phones. Alltel provided them the capability to have a message sent to the voicemail boxes of all the phones in their group at once so when an after hours caller needed assistance, they called a particular number, left a voicemail and the tech on call (as well as the rest of them) received that voicemail. They are now changing providers and want me to duplicate this functionality in our voicemail system. I don't have to be able to send the message to the cell phone's voicemail box, just notify the techs that there is a voicemail. Can it be done and if so how?

Oh, by the way, I'm running a G3si R12 with an Audix Intuity LX. I'm thinking I might be able to do something with outcalling but I have never used it so I'm unclear on all it's capabilities.

Thanks.

 

[donbott]

I've used outcalling. Set outcalling to yes on the subscriber form, it will activate option 6 on the menu that you hear when you dial in to get messages. It will prompt the user on setting up an outcalling number.

DonBott

 

[phoneguy55]

The problem with outcalling is you can only outcall to one number.

What about this. Kind of cluky, but it may work. You will need a call accounting server and the phones must have be able to recieve email.

Caller calls extension XXXX and leaves a voice mail. Audix outcalls to VDN 1111. That vector has a disconnect statment. Then you call accounting server has call alerts for VDN 1111 and sends an email to a list of people.

I do this for 911 at all of my sights. some one calls 911 the eCAS call accounting server has a call alert set up to send email to myself and some other people.

 

[RazorbackHog]

What about some way of using a distribution list? Can you leave a VM in a distribuition mailbox that then would distribute to all the other mailboxes that would then have outcalling enabled?

 

[noisecode]

You could setup each tech's individual mailbox to have outcalling to their cell phone, then have a general mailbox that people who need assistance call in to which would have outcalling setup to dial back in to AUDIX and send a message on a group list which contains all of the tech's mailboxes which would then in turn outcall to their cell phones alerting them of the message. When they answer the phone from outcalling it gives the option to enter an extension like a normal login so they could then enter the login for the general mailbox and retrieve the message.

Only problem would be getting the outcalling setup just right to dial back in to AUDIX, login and send a message to the group list, but not impossible. You can have up to 60 digit outcalling which should be more than enough room for pauses etc.

 

[RazorbackHog]

noisecode,

If I'm following you, that means you would have to setup the outcalling on the help desk mailbox so that it would login and forward the message to the group list?

Is there no way that the help desk mailbox could not be a distribution list to begin with that contained the help desk members which then have outcalling enabled?

 

[RazorbackHog]

One possible solution I have been testing with is using an ELA. I put two test stations in the ELA group which both have outcalling enabled. When I leave a message in the ELA message box, it then delivers the messages to both of the test stations in that list. Only problem I am having is that my outcalling was not working out of business hours even though I set it to deliver the message anytime.

Does anyone know what the "subject to administrator restrictions" might be and how to check what those restrictions might be?

If I can get the outcalling working properly, I think the ELA group will do what I want.

Thanks.