CoolJimy84
Technical User
Hello, there long time reader....
I've got an IP 500 on 4.0 and i'm trying to get some Gradwell SIP's up and running.
Now i've spoken to 3 guys at their helpdesk and they have never heard of Avaya or an IP Office (which never helps)
Now the only thing i've got from them is that they need the request to come from our static IP, which it is.
I have got a monitor trace of the call going through but i'm getting a packet back saying "PSTN access unavailable for current account" which they couldn't help me on.
I've left the authentication name and password blank (as they say they don't need this)
the ITSP domain name has their sip.gradwell.net in it
ITSP IP address i have resolved the name above to 193.111.200.56
Every thing else is as standard.
On the SIP URI tab i've also left every thing as default (use user data)
I've spent a total of an hour talking to people on their helpdesk and they can't help...
I've also logged this with my supplier to see if they can help....
I've got an IP 500 on 4.0 and i'm trying to get some Gradwell SIP's up and running.
Now i've spoken to 3 guys at their helpdesk and they have never heard of Avaya or an IP Office (which never helps)
Now the only thing i've got from them is that they need the request to come from our static IP, which it is.
I have got a monitor trace of the call going through but i'm getting a packet back saying "PSTN access unavailable for current account" which they couldn't help me on.
I've left the authentication name and password blank (as they say they don't need this)
the ITSP domain name has their sip.gradwell.net in it
ITSP IP address i have resolved the name above to 193.111.200.56
Every thing else is as standard.
On the SIP URI tab i've also left every thing as default (use user data)
I've spent a total of an hour talking to people on their helpdesk and they can't help...
I've also logged this with my supplier to see if they can help....