Good cdr software

[letman2]

We are thinking of upgrading our call management. We are looking at a web based solution for both cdr and work orders. We have a s8720 4.0 with over 7000 lines. What would you people recommend.

 

[phoneguy55]

I like ecas.

 

[SF0751]

I agree; we use eCas from Verint.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[Mitch672]

We use eCas, and I have also setup "Officewatch" very nicely done as well:

http://www.metropolis.com/callaccounting.html

Mitch


AVAYA Certified Specialist

 

[SF0751]

* Correction; eCas is from Veramark, not Verint.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[Stinney]

Another vote for eCAS from me.

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[mikeydidit]

We use MicroCall and are very pleased with it . I only wish all tech supports groups were as easy to work with as their group is. I am in the process of using their system to do all of our billing every month. Which is quite a chore for our 6200 + lines and interfacing with Peoplesoft. Their newer versions of software work off a Sequel server which makes the reporting part of their system very user friendly and detailed as you like.

I would look into their product before making any kind of a decision.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[lopes1211]

Microcall gets better with every release and yeah...the tech support is the best. They have a weird "Avaya like" use our maintenence or you will die a tragic death mentality though. We just make sure we backup the server.

-CL

 

[1a22ip]

I have been using Infortel select from ISI for many years supporting 4 core sites to one central server. They have been supportive with my custom rates and a rate table subscription updated quarterly.

My 2 cents
ED

1a2 to ip I seen it all

 

[letman2]

Thanks for all the good replies. I will pass the info on to the decision makers.

 

[stlouis1]

Mitch672 mentioned Metropolis OfficeWatch. We are thinking about it since we can get 911 calls to trigger emails. Might be a good backup to crisis alert. Anyone else tried this product? Other than 911 we want something easy to administer and very basic.