Getting Networker 6.2 (Windows) to recognize Scalar 100 2

[rogmesser]

I've re-installed Legato Networker 6.2 on a Windows 2000 Server. I am having problems getting it to successfully detect and configure our ADIC Scalar 100 jukebox. The log reads:

(info) Found new Standard SCSI Jukebox ADIC@2.0.0. (<ADIC Scalar 100 2.73 at SCSI Port 2 Target 0 LUN 0>)

(warning) Can't create new Standard SCSI Jukebox scsidev@2.0.0: Input/output error

 

[605]

Are you using the auto-detect feature? I have not tested it for years - it obviously does not work reliably. Try to use "inquire" and "jbconfig" as usual.

However, the error could also mean that this program/user for whatever reason is not allowed to write the new resource file or that the filesystem is defective.

 

[rogmesser]

Thanks for the info. I've verfied file permissions. Results of jbconfig and inquire pasted below.

Unfortunately, I'm moving into territory that I haven't had much experience with. Any chance this is some kind of SCSI connectivity issue - or maybe the driver for the tape drive itself? And what do the numbers after the scsidev@ (2.0.0) - is that the scsi bus, scsi id, etc?
Thanks again for your patience.


jbconfig produces:

"There appears to be something incorrect about your driver
installation. Please consult your driver documentation
to help you troubleshoot your installation."

inquire produces:
scsidev@0.0.0:COMPAQ CD-224E 9.0B|CD-ROM
scsidev@2.0.0:ADIC Scalar 100 2.73|Autochanger (Jukebox), \\.\CdRom0
scsidev@2.1.0:QUANTUM SuperDLT1 2525|Tape, \\.\Tape0
scsidev@3.0.0:Compaq Disk Array 1.02|Disk, \\.\PHYSICALDRIVE0
scsidev@3.1.0:Compaq Disk Array 1.02|Disk, \\.\PHYSICALDRIVE1
scsidev@4.0.0:COMPAQ SCSI COMMUNICATEDA02|Unknown Device Type

 

[605]

This is the problem - Windows assigns the autochanger to a CD-ROM drive !!!!!

This is most likely because you still have enabled the Removable Storage (Manager) service. DISABLE IT, please !!!

 

[rogmesser]

Thanks for seeing that. Unfortunately it didn't seem to change the results of "inquire" or "jbconfig". I stopped and disabled the Removable Storage service, rebooted. Didn't work, so I even went in to Windows 2000 Device Manager, removed the "Medium Changer" device and let it redetect on another reboot. Still no change.

I'll do some more research - if you have any other suggestions, let me know. If the problems turns out to be the autochanger/CDROM confusion, you've got me pointed in the right direction. Thanks again.

 

[keefb]

Hi,

Disable the CD Rom drive , I know there have been some problems with jukeboxes when legato sees a cdrom at scsidev@0.0.0.

Not the ideal solution, but I wouldn't imagine you use the cdrom for that much to be honest if this is simply a backup server.

good luck

Regards
KeefB

 

[rogmesser]

Excellent!! that did it. Thanks to both of you for pointing me in the right direction.