Getting delay between Night and Day AA's 1

[jlk53]

Have IPO8.1 with VMPro and and CCR. Night AA plays up to 10am and then Day AA takes over. Everyday at 10am for about 10minutes calls just ring and ring with NO AA answering at all. Between 10:10 and 10:15 the day message kicks in and all is well until the next morning.
I have checked and rechecked times in VMPro. Does anyone have any thoughts? Thanks

 

[tlpeter]

Wrong time configuration?
Fallback destination in the incoming call route and not enough voicemail channels?

BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

I did a reboot on the IPO and it corrected it. Thanks

 

[tlpeter]

That sound sa bit odd to me.
Do you have time profiles in the IPO?
I would use VMPro for timed routing and then a reboot of the IPO should not do anything at all.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Cannot explain it but it has been working properly since reboot. I keep checking.

 

[yankblan]

Is it UC Module? Then yes, if you have SNTP enabled on the UC, it would make sense...

http://interconnexionsld.ca/

 

[jlk53]

Yes, I have a UC module with SNTP enabled

 

[tlpeter]

Then it is the IPO who needs to get the time from SNTP.
What time server do you have configured?


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

I am using 69.90.182.55

 

[tlpeter]

That is where it goes wrong.
Configure DNS and use a name like 0.pool.ntp.org
Sometimes the times severs IP address changes.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thank you very much. Will make change today.