G3 routing

[ajc718]

can anyone tell me if the G3r v9 an how to do it can route calls baseed on the incoming NPA / NXX

 

[98Converter]

I believe it's on Page 3 of your ISDN Trunk-group form...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[ajc718]

I looked there already. What I need to do is route inbound call to a tollfree number to an office closest to caller base on the calling NPA / NXX.

 

[98Converter]

Oh - you should give that to your service provider. Could get tricky supporting it locally on your switch... Most support it.

Here's a guick blurb from ATT.com:
Routing Features allow you to route and direct incoming Toll-Free calls to different locations or different groups of agents within the same location. Routing Features include:

Area Code Routing - routes calls to different locations based on the caller’s area code. Call centers can easily be set up to handle particular geographic areas.
Exchange Routing - allows routing of calls to different locations based on the first six digits of a caller’s telephone number.
Caller Recognition Routing - uses a caller’s entire ten-digit telephone number for routing of calls, and allows targeting of callers for special handling.
Call Allocator - routes calls to different call centers on a percentage basis. This feature allows the workload to be adjusted based on the number of agents.
Time Manager - routes calls to different call centers based on the time of day.
Day Manager - routes calls to different call centers based on the day of the week.

For further information see:

http://www.att.com/gov/solution/network_services/voice_services/tollfreeserv.html

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[ajc718]

I do appriciate the feed back but I need to do it in the G3 not with a carrier. So if some one can tell me if it can be done it would be helpfull

Al

 

[DAVIDPAYNE]

I know of no way to do what you are asking for on the PBX alone. If you had CTI and a lot of programming you might be able to do what you are asking, but you would end up chewing up 2 trunks for ever call that was not handled but the local PBX’s call group. (if you transfer a call of site at the PBX level the PBX will act as the bridge.) If you use the Carrier, they will charge you something per call, then the call is sent back to the carrier, and frees up your trunks.

Hope you find a solution.

 

[RTMCKEE]

You could do this some what based on ANI with vector routing tables. (if they are supported in V9). I think the old limit was 10 VRTs so that would be all the "areas" you could route based on using VRTs.

it might looks some thing like this:

got to set 3 if ani in (or not in) table 1
stop
route digits 91800XXX1111

You could also do it with ani and greater than statements, but it would not be as granular.

Or you could base it only on ANI and goto to steps if you only tried to route a few, with default going to a different one.

RTMCKEE

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