Fwd a Hunt grp

[jimmog]

I inquired earlier about forwarding an Attendant Console to 2nd Att console (They answer different trunk groups)
I spoke to Avaya and they suggested using a hunt grp where the cov path rings to the one attendant(Day) and the night service(Night) rings to another hunt grp which fwds to a cov path that fwds to 2nd attendant. The Day service works fine. (Yes, someday there will be a circle ring that doesn't end!)
My question is how do I get the Night service enabled for the hunt grp?
What is affected if I hit the night service button?
The trunk group or the hunt group or some other setting in the attendant?
Or is it a FAC that I need to define?

Thanks
Jim

 

[mikeydidit]

On the hunt group form there is a place to have a hunt group night service. In the blank fill in an extension number. This can be another hunt group extension number or what ever. You then program a hunt group button on your console or phone. Simply press the button to activate. A green light will come on. Press the button to deactivate.

If you find any mistakes, please consider that they are there for a purpose. And everyone needs a purpose.
Mikey

 

[Bobg1]

You would put the hunt grp number on your trunk form in the night service ext. On the normal attend console you would have your night service button.

 

[jimmog]

Thanks
Jim

help-ns grp x

 

[stevea2Z]

Hi,

You can also work with a coverage time of day. Then you can place the coverage path you want to use in the day-time and after a certain time it will go to the other coverage path. You need 2 cover path, one for the day-time and one cover path which go to the other station.

Steve

 

[jimmog]

Thanks.
I encountered another problem and that was that the disgruntled 2nd attendant kept her station on Pos-Busy.
When 1st attendant went hunt-ns we got a rona. When you make Att 2 Pos-Avail everything works.
Thanks for all the responses.
JIm