Hello,
Had a customer call me today with this problem. I don't know what version of software the switch is. They have routes 001 thru 008 setup with destination codes and cell phone numbers entered for the dial out numbers. When they get a call they can hit the voice call key and enter the destination code for the corresponding cell number and transfer the call to that cell number. It works great. Here's the problem, if they do feature 4 and enter the destination code and their cell number at their extension any call that comes into the system will go to that cell phone. No calls can be answered by the reception or the AA. I haven't gotten to the site yet. Maybe someone else has seen this problem. I've setup lots of routes and destination codes and have never had this happen.
Dmac,
Had a customer call me today with this problem. I don't know what version of software the switch is. They have routes 001 thru 008 setup with destination codes and cell phone numbers entered for the dial out numbers. When they get a call they can hit the voice call key and enter the destination code for the corresponding cell number and transfer the call to that cell number. It works great. Here's the problem, if they do feature 4 and enter the destination code and their cell number at their extension any call that comes into the system will go to that cell phone. No calls can be answered by the reception or the AA. I haven't gotten to the site yet. Maybe someone else has seen this problem. I've setup lots of routes and destination codes and have never had this happen.
Dmac,
