Forwarding outside not working

[nra2857]

I have a weird problem here, and hope someone can help me.

First a little background. We have an incoming DID which during
certain hours we would like to forward overseas to Germany. We
currently have account codes from our telephone provider which needs
to be entered after long distance calls.

So far I have successfully set up a shortcode #3014 which
successfully dials the German telephone number and enters in the
account code. I was successful in testing this from a telephone by
dialing #3014.

Now comes the problem.....

I tried the following:


I set up a new user called XXXnight and set unconditional forwarding
including hunt group and internal calls to #3014

Under Incoming Call Route for the DID I set the Night Service Profile
as well as the Night Service Destination

When I call into the DID all I get is dead air. It is definately
connecting to the IP Office as I can see it through the call status
utility.

I have also tried setting this up through a hunt group, and was
unsuccessful as well.

Does anybody have any ideas?

Thanks in advance

 

[nra2857]

Sorry I havent been responding to this thread, but I wanted to let everyone know I figured out the problem.

Bear with me, because I am an amateur with this system.

None of the above suggestions worked for me. However when I dropped the idea of the phantom extension I created a short code 7001 instead of #3014 that dialed out the string 01149xxxxxxxxYzzzz where z = the account code.

Apparently the system has issues when a # is in the shortcode. I then set the incoming call route's destination to the shortcode 7001 and it worked perfectly. I was also able to set up the time profile directly on the incoming call route.

Thanks for all the help, and I apologize for not being active in my own thread. I did not mean to be "one of those people"