Forwarding out of system Norstar 1

[Zombiac]

I have a customer with a Norstar 824 30MVL07 DR5 software.
When I attempt to set up Routing Services Feature it says disabled in Admin.
I am trying to be able to route a call out to a cell phone.
Any suggestions.

 

[allworxguy]

That feature is not available on the 824.

Marv

http://www.telemarv.ca

 

[cook1082]

You can't forward a call with DR5 8X24 system it has no routing too. You need to use line redirect feature 84.

 

[cook1082]

This is when a call comes to phone it redirects it out on a line or pool.

 

[allworxguy]

Carefull.. redire4ct will forward all POTS lines programmed to ring on the set. In effect forwaring the entire system off site. If you ask me redirect is a crappy feature and not designed well.

The only vialble option is forwarding via voicemail CCR on the old 824's.

Marv

http://www.telemarv.ca

 

[cook1082]

You right it is for lines that would ring on the set not the extension. But if that set had a private line then it would work.

 

[Zombiac]

Thanks allworxguy how do I transfer a call to the ccr tree.

 

[NETWT]

you can do an exteral transfer to a line on the system that is set to be answered by auto attd.
press transfer pick a line from the pool
dial the number the tree will answer with
this only works on incoming calls

Im pretty sure that would be the only way

 

[allworxguy]

Set up an external transfer node in a CCR
"Hello thanks for calling ABC company press 1"

You can use a # in the dial string to flash the line and use CO transfer. Other wise the voice mail will create a conference using the incoming and outgoing lines.

Marv

http://www.telemarv.ca