Forwarding on no answer.

[zabagar]

I don't quite recall how to set up forwarding on our companies main tele# (npa-nxx-2100) so it forwards along until somebody answers it.

I know how to set the FDN parameter on a set. For instance, most phone ports here are set to FDN 4989 (which is voicemail). So, "forward on no answer to voicemail", which is common.

What I'm trying to do is this: If the main # is not answered then it forwards to person X, if x does not answer, it forwards to person y, if y does not answer it forwards to person z.

How can I implement that without disturbing my "forward on no answer to voicemail (x4989)" setting? See where I'm stuck?

Thanks guys!

 

[johnpoole]

you can't, unless you want to use call forward by call type. outside calls and internal calls can be sent to different fna targets.. but any call will fna for 3 hops and stop... if your not using a console, just make the main answer station a mcr, with 3 or 4 appearences, then send that fna to a mcr that rings on several stations

john poole
bellsouth business
columbia,sc

 

[janchundia]

you can forward the call to group hunt.


ld 18
req new
type ght
lsno 100
stor 0 x (phone 1)

stor 1 y (phone 2)

stor 2 z (phone 3)

ld 57
req chg
type ffc
cust 0

code pldn
pldn 2000 (for example)
lsno 100
use ghpt
htyp (lin) linear hunting
rrb round robin hunting


ld 11
req chg
type 2xxx, 3xxx
TN
echg yes
fdn 2000 (for internal calls)
cls cfta fna
efd 2000 (for external calls)


try this and I´m waiting for your comments

regards

Javier

 

[zabagar]

I certainly appreciate your responses!

Javier, that's a bit over my head I'm afraid.

I did phone sys. admin for about 3 years, but that was 10 years ago. So I remember some stuff....but anything like you posted I'd probably ask the local phone tech to come in & do....(and as you know, they're expensive!!!)

Thanks though.
Rob

 

[johnpoole]

zabagar, we're expensive because we talk in strange tounges, but your right, some changes are not for beginers, any of us will help with anything that we can

john poole
bellsouth business
columbia,sc

 

[acewarlock]

I worked on a marine base in GA and I set the console to ring a 2616 after 15 sec and if that phone wasn't answered after 4 rings then it FNA to rang on 4 other phones.