Forwarding DN to another person's voicemail

[dkdheensaw]

I am trying to forward a DN (218) to another users voicemail (293) on a ringing with no answer. I have set the FDN, EHT, HUNT, and EFD on DN 218 to 293. Now when DN 218 receives a call it rings three times at 218, then rings three times at 293, then goes to the voicemail for 218. I would like this final stage to instead go to the voicemail of 293. Any Suggestion?

 

[coniglio]

If this is Meridian Mail I think you just have to pull up mailbox 293 and add 218 as an extension DN. EHT/EFD are if you want external callers to go to a different ext than internal calls. If internal and external are all going to go to x293 you don't need to specify EHT/EFD.

 

[dkdheensaw]

I tried this and it still doesn't work. I added 218 as an extension DN for mailbox 293 in Mermail. It still goes into the voice mailbox for 218 after the forwarding.

 

[coniglio]

put SFA in CLS for mailbox 293 (second level forwarding allowed). that may work. Also, do you have MARP turned on?

 

[hawks]

Out mailbox 218

 

[johnpoole]

correct out the mailbox you don't want and make 218 an mb ext on 293.. if i forward my phone to you and you have sfd in cls i should go to your mail, if you have sfa i go to your phone then to my mail..

john poole
bellsouth business
columbia,sc

 

[dkdheensaw]

Thanks for your help, the step I was missing was removing the mailbox at 218. All is working perfectly now.