Forwarding Calls 1

[dblcrona]

An employee in our QA department just retired and a new employee has taken his place. The new guy has a different extension number. I would like to forward all of the former employee's calls to the new guy's extension. This can be done with forwarding or a coverage path. However, I would like to have it so that all the calls go into the new guys voicemail box if there is no answer. Can this be done?

Thanks,
Ken Johnson

 

[98Converter]

In the Intuity, cha sub "new-guy" and place the "old-guy" extension in Secondary Ext field. Remove the "old-guy" as a subscriber, and make sure "new-guy" isn't using fax (on page 2 of subcriber screen) and the call should follow the "old-guys" coverage path, and land in the "new-guys" voicemail box.

Its a little cryptic~

Hope this helps