Forwarding and Coverage Paths

[Rinkette]

My company has a number of offices. We have 5 digit dialing setup in all offices and between offices. We have a user that has an extension and voice mail in both Houston and London. He will mostly be in London for the next year. He wants his phone in Houston to ring twice and then roll over to his extension in London. This way he can answer the phone if he is in Houston at the time. This part was easy, I simply created a coverage path on his station in Houston with the 5 digit extension of his London number. The user also wants all voice mail to go to his London number. When someone calls his phone in Houston and then it forwards to London it will never roll over to the London voice mail. If you call the London extension directly it will roll over to the London voice mail. This part I cannot figure out. It seems that whenever you forward a phone or setup a coverage path it will not go to the corresponding voice mail box. I can understand why this is so and for the most part you would not want it to. In most situations you would not want a forwarded call to end up in the voice mail box where you forwarded it to. Is there a way to have a forwarded call or call redirected via a coverage path go to the voice mail of the forwarded to number?

 

[bajashark]

Fortunately for us, the Definity is absolutely logical in keeping track of who the original call receiver was at all times...

How about changing the UDP tables so that the switch sees the number and re-directs it to London switch. In London, the UDP needs to show that number as a local number and will direct it to it's own mailbox in London.

When he returns change it back...

bajashark

 

[heyitsthephoneguy]

How about Vectoring?

If you use vectoring, in the coverage path of the phone in Houston, use the route to command for the London extension (be sure to make the cov option a Y). Now make a VDN and use that VDN number as your first coverage point in Houston.

The phone in Houston rings X times, then goes to vector X. Vector X routes the call from Houston to London with coverage in London.

Or....does Houston have to be the first place it rings?

If not, have the extension in London ring first....then in it's coverage path use a remote coverage point for Houston.

 

[BHodgins]

Or, more easily, if both offices use the same Intuity Audix, you can have both extensions share the same mailbox.

 

[kristiandg]

I'm not sure about this, but following the same method (ie: Coverage Path) you used to roll to London, create a second coverage point in that path for the London Audix.

So your first coverage point would be the London Extension, the second point would be London Audix.

Then can't you create a "transfer mailbox" or "associated mailbox" that basically says multiple extensions share the same VMB?

I'm not too sure on the Audix terminology, but I know there's a feature that allows you to create multiple extension numbers for one VMB.

Hope this helps...
Kris G.

 

[Rinkette]

Thanks for all the suggestions. I will try a few out and see what works

 

[Bobg1]

Would bridged appearances help solve the problem?
Or posssibly a terminating extension group, so either/or would be able to get calls from both locations.