Forward Live Answer Extension to voice mail after hours

[dabble]

I would like assistance please, with setting up a designated live answer extension (the Mayor) to a voice mail announcement after hours saying the office is closed.

CS1000M at Rls 6.
Call Pilot at Rls 5
Call Pilot Application builder.

Business hours - Mon to Fri 8:30 to 4:30

Main number for the mayor is x7900.

During business hours, this extension is always answered live. If the Mayor is actually on his extension, it short hunts to an overflow line on various secretaries phones.

Here is the Mayor's TNB:

DES 2NDFLR
TN 020 0 02 14
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 4031
TGAR 1
LDN 0
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 000
LHK 2
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCN 7900 1 MARP
CPND
NAME MAYOR
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCN 4031 D
CPND
NAME OVERFLOW ADMIN
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 4032 D
CPND
NAME OVERFLOW ADMIN
XPLN 27
DISPLAY_FMT FIRST,LAST
03 DIG 1 23 R
04 ADL 16
05 SCN 4780 D
CPND
NAME NINA
XPLN 27
DISPLAY_FMT FIRST,LAST
06 ADL 16
07 ADL 4 4472
08
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4000
17 TRN
18 AO6
19 CFW 4 4000
20
21
22
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 1 DEC 2010

​

Below is a TNB of his secretary's phone showing extension 4031 as the MARP'd set.

Extension 4000 is our voice mail DN.

DES 2NDFLR
TN 020 0 03 06
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 4000
TGAR 1
LDN 0
NCOS 4
SGRP 0
RNPG 9
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUD MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4000
LHK 0
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4780 1 MARP
CPND
NAME NINA
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7900 1
CPND
NAME MAYOR
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 4031 D MARP
CPND
NAME OVERFLOW ADMIN
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 4032 1 MARP
CPND
NAME OVERFLOW ADMIN
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCN 4297 1
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCN 4368 1
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
06 MCN 4155 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
07 SCN 5031 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
08 SCN 4781 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4000
17 TRN
18 AO6
19 CFW 4 4000
20
21
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 22 FEB 2012


​

He would like after hours calls to go to an announcement saying the office is closed. Right now, they ring no answer after hours.

What would the best way to accomplish this, to continue being live answer during the day for 7900 but to have 7900 automatically go to voice mail after hours?

Should I implement call redirection by time of day on the Mayor's set or the secretary's set?

Thanks.

 

[telebub]

The simplest way would be to change the secretary's phone CLS to SFA (secondary forwarding allowed)

In this scenario, calls would ring to the mayor's phone, then forward no answer to 4031, then forward no answer to 4000.

This may not be exactly what they want due to the number of ring cycles before it gets to VM but it is an option where they don't have to do anything.

Otherwise, yes use "call redirection by time of day" or front end 7900 with a CallPilot application using time and day routing.

 

[johnpoole]

another way... send all his calls to voice mail... take his number off his phone.. make it a maxp 1 acd ncfw to mail... then use a tod/dow/hoilday filter to route the call to either just a recording, a recording that allows a msg or his phone.. you give his phone a new non did, non published number...

i call 1234, it is an acd sent to mail, it is a vsdn aimed at an app.. that app looks at the time of day, day of week etc then routes the call..

john poole
bellsouth business
columbia,sc

 

[dabble]

Thanks to you both. I will have to do some testing after hours to see the best /easiest way.

Thanks.