Forward calls to forwarded phone does not work

[HanSolo111]

Hi,

Scenario: a user forwards her calls to a phone that is already being forwarded to another phone. The call never reaches the endpoint. (All Nortel phones)

so:
phone 1 -->FWD-->phone 2 (calls for phone 1 arrive at phone 2)
phone 3 -->FWD-->phone 1 (calls don't arrive at phone 2)

Any idea as to why calls don't arrive at phone 2 ?
I'm clueless

Thank you
Best regards,

Hansolosan

 

[bigindian65]

3 hops max on forward w/0 SFA

Mato' Was'aka

 

[HanSolo111]

Thanks for the quick response!

You say 3 hops max. But phone 3 to phone 1 to phone 2, is three hops, right? So it should be ok? Unless ofcourse the endpoint (phone2) also has a forward...

Here's the printout of the DN's

1703 is the DN that's FWD'ed to 4720.
1702 tries to FWD to 1703

___________________________________________________________________________________


REQ: prt
TYPE: tnb
TN 004 1 04 14
DATE
PAGE
DES

DES M3110
TN 004 1 04 14
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4720
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 72
SCI 0
SSU 0010
LNRS 16
XLST 2
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA NDD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG2
POD DSX VMD CMSD CCSA-CSI SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
RCO 0
EFD 4720
HUNT 4720
EHT 4720
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1703 2 MARP
CPND
CPND_LANG ROMAN
NAME NUR/ M. Delamper
XPLN 24
DISPLAY_FMT FIRST,LAST
01 TRN
02 RGA
03 CFW 4 4720
04 AO6
05 RNP
06 SCC 0242
07 RDL 16 1641
08
09
10
11
12
13
14
15
DATE 15 SEP 2009
____________________________________________________________________________________

NACT
REQ: prt
TYPE: tnb
TN 004 1 06 05
DATE
PAGE
DES

DES M3110
TN 004 1 06 05
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 72
SCI 0
SSU 0010
LNRS 16
XLST 2
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD NDD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSA-CSI SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
RCO 0
EFD 6936
HUNT
EHT 6936
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1702 0 MARP
CPND
CPND_LANG ROMAN
NAME M. Vandoorne
XPLN 24
DISPLAY_FMT FIRST,LAST
01 TRN
02 RGA
03 CFW 16 1610
04 AO6
05 RNP 72
06 SCC 0238
07 RDL 16 1693
08
09
10
11
12
13
14
15
DATE 12 AUG 2008
____________________________________________________________________________________

NACT
REQ: prt
TYPE: tnb
TN 004 1 06 11
DATE
PAGE
DES

DES M3110
TN 004 1 06 11
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 1701
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 72
SCI 0
SSU 0010
LNRS 16
XLST 2
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA NDD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSA-CSI SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
RCO 0
EFD 1701
HUNT 4720
EHT 1701
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4720 1 MARP
CPND
CPND_LANG ROMAN
NAME Michael De Roos
XPLN 24
DISPLAY_FMT FIRST,LAST
01 TRN
02 RGA
03

 

[GHTROUT]

http://www.ghtrout.com/rdr/sfa.html

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[HanSolo111]

Thanks GHTROUT.

So in my example, I would add CLS SFA on station 1703.
One more n00b question... How do I add CLS SFA to DN 1703?
I'm no phone guy, but they I have to administer it.

Thanks so much!

 

[HanSolo111]

Take a look at this: DN 1703 has CLS SFA??

CLS TLD FBD WTA LPR PUA MTD FNA HTA NDD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG2
POD DSX VMD CMSD CCSA-CSI SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN

 

[Tman45]

Wow I am pretty confused by your post.

Can you define the extensions of Phone 1, Phone 2 and Phone 3?

1702 does not appear to go to any of the phones you posted so no I can't see that forwarding to 1703 properly. No FDN set ... FDN = blank <see above> in your post

KEY 00 SCR 1702 0 MARP
CPND
CPND_LANG ROMAN
NAME M. Vandoorne
XPLN 24
DISPLAY_FMT FIRST,LAST
01 TRN
02 RGA
03 CFW 16 1610
04 AO6
05 RNP 72
06 SCC 0238
07 RDL 16 1693

EFD 6936
HUNT
EHT 6936

 

[HanSolo111]

Aaaargh.... Nevermind the post.

the thing was: 1703 was forwarded to 4720 on the MAT, however, there was no physical phone for 1703. So the user did a call TRANSFER to 1703 and did not hear the phone ring...(1703 is located in her desk area)

So she logged it as 'can't forward to 1703' (after 5 rings 1703 would've been transferred to 4720, but she never waited that long), my collegue went to check, but gave me very wrong info. So I just checked myself onsite.

So I placed a physical phone so she could HEAR 1703 ring when she did a call transfer...

I swear to god.... users, you can't kill 'em.... or can you


Thanks anyway for all the quick help!

Brgds,
HanSoloSan

 

[Tman45]

NICE!!! Yea I could see 5 rings being too many - good that you placed a physical phone

Just tell your users they will get charged time + materials next time they report an issue and you will get less calls

 

[HanSolo111]

Hehe good idea

Cheers and thanks again!