forward button replys "incompatible"

[DJRabin]

Multi-site SCN running IP Office 3.1.56. User has a button programmed to forward to another office. When she hits the button, phone displays "Incompatible".

Any ideas? I'm pretty sure this worked in the past and everything seems setup properly in Manager (forward number, shortcode)

Thanks!

 

[DJRabin]

Replies, that is... so much for previewing the post.

 

[janni78]

The phone shouldn't care about what number you forward to.

Are you using the button Advanced -> Forward -> ForwardUnconditionalOn ?

 

[DJRabin]

Figured out the problem. The short code *72 was programed to dial *72, 9, 12015551212 as opposed to 9, *72, 12015551212.


(needed to dial outside first to invoke Verizon call forwarding)