Forward a call to an ACDN when no answer or busy

[vwtang]

Hi,

I need to forward a call to an ACDN when the call is not answered or the phone is busy. I can't do this by setting FDN and HUNT of the set to this ACDN, because PBX doesn't allow this. Here is the error message:

ERR4057
CFNA cannot terminate on the Forward DN (FDN) because the FDN is an ACD-DN which is not a Message Center, or the set on which the FDN is defined does not have Message Waiting Allowed (MWA) Class of Service (COS).

Is there any way I can achieve my goal?
Thanks a lot!

 

[mluckie1]

In the ACD queue MWC YES

 

[harmyk]

Hi!

In LD23 :

Yoy have to set MWC to yes, before prog. FDN or HUNT.