FNA to Cell Phone 1

[MikeArcade]

I have a crazy sales person that insists that their calls get transferred to their cell phone instead of going to voice mail. So I built an ACDN NCFW to cell. i assigned this ACDN to the FDN but the set just rings without transfer. Anyone got any ideas?

Michael
"I'm working on it!"

 

[CTarv]

Can you duplicate the problem when you call his extension? Is it the same internally and externally?

 

[bigindian65]

have you printed his TNB or his VM profile?

Mato' Was'aka

 

[marcuspb]

I think you have to add the 9 to the number in your NCFW.

 

[MikeArcade]

if i call the acdn itself, the cell phone rings no problem, so i know the acdn is setup correctly.
and the issue is the same internally or externally. the desk set just rings and rings and it never goes anywhere
DES 1234
TN 012 0 00 03
TYPE 3903
CDEN 8D
CUST 0
FDN 2510
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2210 0 MARP


Michael
"I'm working on it!"

 

[marcuspb]

Check your CDB and see if you have CFF or CFO in your RDR_data.

 

[MikeArcade]

great idea marcus... except i dont know where to look at that.
can you assist with the loads and prompts?

Michael
"I'm working on it!"

 

[marcuspb]

LD 21
PRT
REQ: prt
TYPE: rdr_data
CUST 0

 

[bigindian65]

chg CLS FTTU and should be good.

Mato' Was'aka

 

[MikeArcade]

REQ: prt
TYPE: rdr_data
CUST 0

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 3
CFN1 3
CFN2 5
DFN0 4
DFN1 4
DFN2 5
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

Michael
"I'm working on it!"

 

[marcuspb]

Can you post your CDB
LD 21
PRT
CDB
cust...

 

[MikeArcade]

too big to post. anything you need in particuar?

Michael
"I'm working on it!"

 

[bigindian65]

did you chg cls on phone to fttu and test??

Mato' Was'aka

 

[GHTROUT]

Jut define the phones FDN as 9+cell phone number, that's what I'd do.

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[MikeArcade]

it has been changed to fttu, but i cannot get in touch with the locals to coordinate a test.

Michael
"I'm working on it!"

 

[MikeArcade]

i just tried to call it, it still rings 15+ without going anywhere

Michael
"I'm working on it!"

 

[bigindian65]

that should fix it.

Mato' Was'aka

 

[bigindian65]

However, Gene makes an excellent point if you have Pkg DNXP 150 - just FDN 9xxxxxxx

Mato' Was'aka

 

[MikeArcade]

the suggestion GHTROUT made corrected the issue

Michael
"I'm working on it!"

 

[marcuspb]

Awsome.