Firmware update is aborting

[jneiberger]

I'm trying to update the firmware on a medpro card but the download is aborting and I have no idea why. Maybe I have the wrong firmware or something.

The Medpro (TN2302AP) is hardware vintage 15 and firmware vintage 60. The CLAN card is a TN799C. I FTPed the firmware from my PC to the CLAN card and then tried to download the software from the CLAN to the Medpro. It's not working.

The firmware I'm trying to put on there is tn2302ap_v105_hw11-sig.bin. I don't think we can put anything more recent on there because of the older CLAN card. Newer firmware on the Medpro requires a TN799DP.

What sorts of things would cause it to abort? What can I do to troubleshoot this? I'm very new to Avaya stuff and really don't know what I'm doing. I find their terminology and instructions to be confusing, so I'm sure this is a user error problem.

Thanks!

 

[Mitch672]

Pull the card from the switch, wait 30 seconds, and then reinsert it... That's the best way to "reboot" the card


Mitch

AVAYA Certified Expert

 

[mikeydidit]

Looking at this, it looks like the CLAN has to be a DP board because of the signature files.

*****************************************************************************
Note:  Avaya is now providing cryptographically signed firmware download files 
to align with Avaya security guidelines.  The cryptographic signature ensures 
that the firmware download file is authentic and secure. Signed download files 
are required by systems equipped with Communication Manger 3.1 and [B]TN799DP 
firmware vintage 17 and greater. [/B] Signed files can be identified by the "-sig" 
appended to the file name.  E.G. tn771dp_fv19-sig.bin.

Digitally signed files are compatible with *all* releases of Definity, 
MultiVantage, and Communication Manager that support firmware download.  
Digitally signed files are backward compatible with all downloadable TN 
circuit packs.  
*****************************************************************************

**************************** Warning! ****************************************
TN2302AP downloads can take significantly more time to complete than other 
TN circuit packs.  Please give the download process sufficient time to 
complete.  Interrupting the download can, in some instances, corrupt the 
firmware on the TN2302AP to the point that the board is "insane" and can not 
be re-downloaded.
******************************************************************************

Use the normal Firmware Download method described in the Firmware Download 
section of your User's Manual or use the link "Installation Instructions 
for TN Circuit Pack Firmware" on the TN2302AP Firmware Download page.

++++++++++++++++++++++++++++ 
3) Pre Installation Instructions 
++++++++++++++++++++++++++++

Required: 
    A) Communication Manager, MultiVantage or Definity R9 Software or greater 
    (R9 SW, versioned as an earlier release is OK).
    B) A TN799DP or greater C-LAN circuit pack with Ethernet connection.
    C) Browser Access to the Customer Support Web site 
    ([URL unfurl="true"]http://support.avaya.com),[/URL] or another way to get the target file.
    D) FTP application on your PC or Local Computer.
    E) Target Board: TN2302AP hardware vintage 11 or greater.
    F) Inads, dadmin, craft or a customer login that has been enabled
    for system maintenance.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[jneiberger]

Good catch. The tech who works with our VAR suggested trying the unsigned file, but we still have the same problem.

 

[4merAvaya]

I've done the TN2302 firmware update to FW120 on my G3siV9.5 using a TN799C C-LAN board with no issues.

Kevin