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Firmware update is aborting

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jneiberger

jneiberger

Technical User
Jan 21, 2005
1,791
US
I'm trying to update the firmware on a medpro card but the download is aborting and I have no idea why. Maybe I have the wrong firmware or something.

The Medpro (TN2302AP) is hardware vintage 15 and firmware vintage 60. The CLAN card is a TN799C. I FTPed the firmware from my PC to the CLAN card and then tried to download the software from the CLAN to the Medpro. It's not working.

The firmware I'm trying to put on there is tn2302ap_v105_hw11-sig.bin. I don't think we can put anything more recent on there because of the older CLAN card. Newer firmware on the Medpro requires a TN799DP.

What sorts of things would cause it to abort? What can I do to troubleshoot this? I'm very new to Avaya stuff and really don't know what I'm doing. I find their terminology and instructions to be confusing, so I'm sure this is a user error problem.

Thanks!
 
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Make sure you are sending the file as type bin.

Just type "bin" at the prompt after you login to ftp and before you use the "put" command. The default is ascii.

_______________________________________________________________
"There's probably no God. Now stop worrying and enjoy your life." - Bendy Bus
 
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I did make sure to set it to bin before the transfer.
 
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The TN799C maybe your problem. As I recall, that card didn't have a settable speed/duplex, and you may have issues with port speed and/or duplex. Can you lock the ethernet ports your CLAN and MEDPRO are connected to auto for the CLAN, and perhaps lock the MEDPRO port speed/duplex to 100MB/Full...

Also, when you FTP to the CLAN, make sure you are issuing a "binary" command, because if you are transfering in ascii, well, that just won't work.

Also, once the firmware is downloaded, you can "schedule" the update to occur in the future, do that and save the form.

then run the command "test firmware download x" (x= 1 to 4 if you have a newer switch), this will execute the update without actually doing it, this will either pass, or return an error code to you, that can be looked up.

Also, there is now reason you cannot upgrade that TN2302 to Firmware 118, or 120.

You should also consider replacing that CLAN with a TN799DP, they are not very expensive, and are far more reliable than the TN799C



Mitch

AVAYA Certified Expert
 
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The instructions say that 118 or 120 require a TN799DP. That's why I didn't bother trying one of those.

Scheduling it in the future and doing the test command is a good idea. I set it last night to run immediately instead of scheduling it. I'll give that a shot and see what error I get.
 
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It failed with an error code 3, but I have no idea where to look up that error to see what it means.
 
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Page 1668 to 1670

Your problem is on page 1669:

Error code 2 or 3: The image file header on the source board is invalid.
The firmware image file on the source board has a bad CRC

resolution: FTP a good firmware image file to the source board

It also may be that the TN799C is not getting a good copy when you FTP to it, as I have already said, you very may well have a speed/duplex issue with the card. If you can set the ethernet switch port to "auto/auto", that is the best you can do with the TN799C. Also, it is possible that the image is too largew for the TN799C, and it may veyr well require you get a TN799DP. I have not used a TN799C in years, because of the many issues with these older cards.



Mitch

AVAYA Certified Expert
 
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I'll check the speed and duplex, but our configuration standard is to have everything at auto, so it should be set to auto. I'll verify that. I'll also repeat the FTP process to see if the original file transfer got corrupted somehow.

Thanks!
 
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I just tried the FTP again and got an error that said, "Error in input file". I probably got it the first time and didn't notice it. I think the firmware file is corrupt. I'm having someone download it again to see if that helps.
 
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I just had my boss download it again and I still get "error in input file" when doing the FTP. Weird. Hmm....
 
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I don't know what else to try. Firmware 105 is the only one we can use, according to the documentation, because he have a "newer" medpro (HW15) and an old CLAN card. And for some reason, the file for Firmware 105 on Avaya's site seems to be corrupted. We've downloaded it twice now.
 
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I'm checking with the main Avaya engineer at our VAR. That's really the only firmware we can use if I'm reading the documentation right. Firmware older than 105 requires an older medpro card (hardware vintage 03), while newer firmware requires a TN799DP, which we don't have.

I wonder what a used TN799DP would cost.
 
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the TN799C is no longer really supported, and, you probably do have a speed/duplex issue with it, as it doesn't seem to be copying the firmware properly.

The CLAN card really has nothing to do with what firmware you can run on the medpro, it's more the HW rev of the MEDPRO, HW03 and earlier can only run up to FW 094, while the newer HW11 and greater cards can take up to FW118/FW120



Mitch

AVAYA Certified Expert
 
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If that's the case, why would the release notes for the newer releases say that a TN799DP is a prerequisite?
 
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can you even do firmware upgrades with a TN799C? i can't remember that far back.
 
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The TN799C can be the source of a download, but cannot be a target.
 
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I've tried a few different things and no matter what I try, I still get FTP error 551: error in input file. I get that error when trying to transfer the file to the CLAN card.

By the way, there are no errors in the switch interface that the CLAN card is connected to, and it is currently hard set to 10/half.
 
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it may just be that the TN799C does not have enough of a RAM buffer to hold the file, that may be a change that AVAYA made in the TN799DP (larger buffer area), so you might just be out of luck, until you get yourself a TN799DP


Mitch

AVAYA Certified Expert
 
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Have you tried busy, reset, release board on the clan?
I have seen that fix these type problems on other board types.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
 
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Is there a way to reset the CLAN card while connected to it through ASA? :) I really don't feel like going over there to do it from the console.
 
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