Apr 2, 2021 #1 ESMITH714 IS-IT--Management Apr 2, 2021 1 US Hi, is there any way to find the min/max call length within a specific skill? I currently use Avaya CMS. Thanks!
Hi, is there any way to find the min/max call length within a specific skill? I currently use Avaya CMS. Thanks!
Apr 6, 2021 #2 Wanebo MIS Nov 3, 2011 644 US Better to use a CDR solution for that. Upvote 0 Downvote