Feature code...

[diembi]

Hello,
I find that feature code:
"97 Unassigned Automatic Call distribution (ACD) analog (500/2500 type) telephone log in/out". Can anybody explain it more?.

dmb

 

[wdhb]

Your question is a little ambiguous. What is the feature code your refering to, ie is it LILO - log in/log out code for analogue ACD sets.

 

[diembi]

Hello,
I find this sentence "97 Unassigned Automatic Call distribution (ACD) analog (500/2500 type) telephone log in/out". I don't understand the meaning of 97. What's the meaning of an "Unassigned Automatic Call distribution", etc, etc. I only want to know the meaning of the sentence. Why is it?

dmb

 

[chris13]

ACD should be clear, pressing a programmed key on digital sets, agents log in to their agent group, either by DN or Agent-ID, calls routed to that group are then distributed to among logged in agents.
(500/2500 type) are analog phones. The feature LILO allows analog phones to log in to agent groups, too.
Not only phones, many analog devices. I used modems and some fax as ACD agents...

I don't know what "unassigned" means in that sentence, perhaps that you can connect anything you want to an analog port ;-)

97
Don't know, where does it come from... a book, a list of features of your switch...??

 

[janaya]

did you find this on your pbx.

you would log into an analog set using

spre + 97 #

or

spre + 97 + XXXX (login id)

You might not have the feature activated in the PBX and just need to do so.

 

[diembi]

Hello,
One question chris13 about programmed keys. How can i program that button?

Thanks a lot.

dmb